Ryan Bridges
Australia
Summary
Dynamic professional with a proven track record at Westpac in data analysis and regulatory compliance. Adept at identifying process improvements and enhancing stakeholder relationships. Skilled in financial analysis and critical thinking, I thrive on driving operational efficiency and delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Remediation Specialist
Westpac
NSW, AUSTRALIA
06.2021 - Current
- Maintained accurate records and documentation of remediation efforts for audit and regulatory purposes.
- Conducted a detailed analysis of data and documentation to rectify issues related to compliance breaches, customer complaints, or operational inefficiencies.
- Leveraged systems for all brands in the Westpac group
- Discovered potential areas for process enhancement.
- Interpreted massive data sets through software applications.
- Maintained up-to-date and easily retrievable data using document management tools.
- Analysed complex lending proposals, including credit analysis and risk analysis in consumer and commercial.
- Scrutinized loan documents to locate inaccuracies and amended them.
- Analysed accuracy of securities register against associated loan documentation.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Quality Analyst Team Leader
Concentrix
ROBINA, AUSTRALIA
07.2020 - 06.2021
- Supervised production process review by leading quality analysts in diagnosing and addressing inefficiencies.
- Reviewed performance data to recommend improvements to operating procedures.
- Applied Agile and Scrum frameworks to reach project milestones.
- Documented, prioritized, and resolved software defects in collaboration with developers
- Developed and preserved strong stakeholder partnerships.
- Conducted weekly, bi-weekly, and monthly updates for stakeholders to uphold quality assurance practices.
- Performed assessments of operational risks to maintain conformance with governing regulations.
- Executed data-driven evaluations supporting smooth business operations.
Customer Service Representative
Sykes; Stellar; Serco
ROBINA, AUSTRALIA
12.2018 - 07.2020
- Handled account inquiries and transactions with professionalism.
- Delivered exceptional customer service by managing high call volume.
- Optimized sales growth by leveraging insights to capitalize on product and service upsells.
- Resolved intricate issues related to transactions and online banking services.
- Worked with various departments to optimize processes.
- Introduced innovative training methods to successfully integrate and develop new team members, enhancing overall performance.
CSSD Technician
Ramsay Health Care
TUGUN, AUSTRALIA
04.2014 - 12.2018
- Participated in routine sessions to assess and refine sterile handling procedures.
- Created and implemented comprehensive policies adhering to AZ/NZ infection control standards.
- Conducted training sessions for new employees on equipment operations.
- Conducted thorough inspections of surgical instruments.
- Documented sterilization processes, equipment upkeep, and inventory control to meet regulatory standards.
Education
Cert II - Information Technology
TAFE NSW
Cert III - Sterilisation services
TAFE NSW
Tier 2 Accreditation - RG146
Kaplan
Westpac E-Academy
OnlineSkills
- Data analysis
- Regulatory compliance
- Process improvement
- Stakeholder management
- Financial analysis
- Risk assessment
- Proficient in MS Office
- Loan documentation
- Financial statements expertise
- Data interpretation
- Research skills
- Critical thinking
Accomplishments
- Unsung Hero - Concentrix - Banking (2020)
- Beautiful Moment - Sykes (Westpac Contract) - Banking (2019)
- Beautiful Moment - Sykes (Westpac Contract) - Banking (2019)
- Customer Care, Showing care at every touchpoint - Sykes (Westpac Contract) - Banking (2019)
References
References available upon request.
Timeline
Remediation Specialist
Westpac
06.2021 - Current
Quality Analyst Team Leader
Concentrix
07.2020 - 06.2021
Customer Service Representative
Sykes; Stellar; Serco
12.2018 - 07.2020
CSSD Technician
Ramsay Health Care
04.2014 - 12.2018
Cert II - Information Technology
TAFE NSW
Cert III - Sterilisation services
TAFE NSW
Tier 2 Accreditation - RG146
Kaplan
Westpac E-Academy
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