Ryan Brown
Melbourne,VIC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Professional individual with excellent guest engagement and an ability to adapt due to customers needs
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aquapark Manager/Head Lifeguard
Melbourne Cable Park
Melbourne, VIC
08.2024 - Current
- Successfully managed a team of over 25 lifeguards, providing thousands of daily customers with a safe and enjoyable experience.
- Administered consistent first aid for a large range of injuries including breaks/dislocations in a fast paced high pressure environment.
- I personally have over 100 career in-water rescues, including 2 unconscious seizures, 4 full suspected spinal injuries, and 1 full resuscitation after a heart attack on the Aqua Park
- Provided excellent customer service to all visitors of the facility, leading to multiple positive online and emailed reviews.
- Provided hourly safety briefings to over 200 customers at a time.
- Maintained the quality of the aqua park by providing daily repairs to obstacles and consistently kept the surrounding viewing/waiting area clean and presentable.
- Coached, mentored and trained team members in order to improve their job performance. Using both scheduled training and in person live scenarios with customers.
Special Education Teacher Assistant
ANZUK
Melbourne, VIC
03.2024 - 10.2024
- I primarily worked at Naranga School, a behavioural needs school in Frankston. With all the different ages, I worked mostly as a one-on-one with the schools' higher-needs students.
- Collaborated with classroom teachers to ensure that modifications were made to meet the needs of each student.
- Helped create a positive learning environment by encouraging students through positive reinforcement techniques.
- Ran daily lunch and break time playground duty providing a safe environment for the pupils.
Director of Outdoor Adventure
Camp Westmont
Wayne County, Pennsylvania
06.2024 - 08.2024
- I ran the ropes program at a large sleepaway summer camp in America. Managing a team of 10 instructors, I provided children from ages 5 to 17 with a safe, enjoyable, and challenging experience on equipment such as high ropes courses, climbing walls, zip lines, and giant swings.
- Maintained the constant safety of all participants by doing necessary daily safety checks of all equipment, leading to zero incidents for the whole time I was there.
- Provided the instructors with constant feedback and training leading to a higher performance with the guests.
- I was trip lead to a 5 day long trip to Chicago with 50 of the camps oldest guests, I made sure that the group stuck to their pre planned schedule, getting them to each place safely and on time. I managed rooming and bed checks in every hotel in which we stayed and provided each additional staff member with daily tasks and responsibilities.
- I consistently took part in camp traditions and evening activities which were outside of my work hours.
Aquapark Manager/Head Lifeguard
Melbourne Cable Park
Melbourne, VIC
10.2023 - 04.2024
Outdoor Adventure Instructor Team Leader
PGL Barton Hall
Torquay , Devon
01.2022 - 08.2023
- Worked in a team to successfully manage a group of over 90 instructors.
- Personally line managed 12 instructors at a time, providing them with monthly reviews and wellbeing check ups. Completed and delivered Probationary, mid season and end of season reviews/contracts with each member of the team.
- Monitored team performance by observing sessions and guest interaction and provided constructive feedback to increase productivity and maintain quality standards.
- Lead morning and afternoon team meetings, speaking infront of 70+ people I provided them with necessary information they would need to run their daily sessions.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Was the head of the successful Family Product on centre during the summer in which all decisions regarding session changes, pool timings and guest rooming went through myself.
- Delivered training on multiple activities with large groups of instructors, including ground sessions such as orienteering and rifle shooting and Rope activities such as Giant Swing and Abseiling. I was also the main guest care trainer on centre in which I regularly delivered group leader training and evening activities such as campfire.
- Worked with an offsite programmer to write the instructors rota, making constant last minute changes due to sickness and holiday. Also assisting writing time sheets after the team worked over/under contracted hours.
- Gained a rope supervisor qualification and with this performed monthly base checks on all rope activity bases and performed rescues on scared/stuck guests.
- conducted and lead investigations in cases of misconduct then created a plan and report after gathering as much evidence as possible before handing it over to a disciplinary decision maker
Outdoor Adventure Instructor
PGL Barton Hall
Torquay , Devon
03.2019 - 12.2021
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Delivered effective safety debriefings to guests to promote safe environment.
- Built personal relationships with guests to promote positive experiences.
- Gained in-house qualifications in all rope activities on centre then ran daily sessions with guests from all backgrounds.
- Worked as a group leader for different groups that arrived on centre being their point of contact during the duration of their stay, proving them with constant entertainment in-between session times. Getting them too and from the dining hall on time for each of their meal times and running their daily evening entertainment.
Education
Sport Health And Fitness Advanced Diploma
City College Plymouth
Plymouth06-2018
High School Diploma -
Devonport High School For Boys
Plymouth06-2016
Skills
- Leading Employees
- Overseeing Daily Activities
- Calm Under Pressure
- Fast and Decisive Thinker
- Conflict Resolution
- Guest Engagement
- Leading Team Meetings
- Guest Satisfaction
- Collaborative Environments
- Continuous Professional Improvement
- Progression Mindset
Certification
- Current Level 3 First Aid at Work certification
- Certified Pool Lifeguard with 5 years of Experience
- Certified Rifle Shooting Instructor with 2 years of Experience
- RSA Certified
- Food Safety Certificiate
Affiliations
- I have played Soccer for the last 20 years currently playing for Beaumaris SC
- I love the gym and have been going 6 days a week since I was 19
- Keen (not talented) Wakeboarder
Timeline
Aquapark Manager/Head Lifeguard
Melbourne Cable Park
08.2024 - Current
Director of Outdoor Adventure
Camp Westmont
06.2024 - 08.2024
Special Education Teacher Assistant
ANZUK
03.2024 - 10.2024
Aquapark Manager/Head Lifeguard
Melbourne Cable Park
10.2023 - 04.2024
Outdoor Adventure Instructor Team Leader
PGL Barton Hall
01.2022 - 08.2023
Outdoor Adventure Instructor
PGL Barton Hall
03.2019 - 12.2021
Sport Health And Fitness Advanced Diploma
City College Plymouth
High School Diploma -
Devonport High School For Boys
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