Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ryan Cole

Ascot Vale,VIC

Summary

I have a strong history managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

7
7
years of professional experience

Work History

Manager, Customer Service, Administration / Reception

Auscarts Racing
06.2023 - Current
  • Managed daily operations in a fast-paced go-kart venue, overseeing events and customer service for over 100 patrons a day
  • Coordinated event bookings, stock ordering and front desk admin tasks inclusive of phone/email enquiries.
  • Handled end of day reconciliation of cash and Eftpos transactions up to $10,000.
  • Resolved customer conflicts efficiently, ensure positive outcomes and returning customers.
  • Development of addressing and resolving aggressive confrontations.
  • Trained and supervised junior staff in OHS procedures and customer service protocols
  • Management of staff on shift
  • Worked under casual employment from June 2023 until December 2024.
  • Worked fulltime from Jan 2025 to present.


Referee

Bulleen Basketball Club
01.2020 - 12.2023
  • Developed strong interpersonal skills in highs tress environments.
  • Officiated competitive youth and adult basketball games, maintaining composure in high pressure situations.
  • Developed abilities in settling aggressive confrontation.
  • Collaborated with other referees and coaches to ensure fair play and fluidity
  • Mentored and trained new referees
  • Undertook advanced training through Basketball Victoria to officiate the Victorian Championship level of junior representative basketball.

Cashier

Oaks Bakery
01.2019 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - History

Monash University
Clayton, VIC

Trinity Grammar School
01.2022

Skills

  • Capable in social situations
  • Complex Problem-solving
  • Driven and committed
  • Staff training and development
  • Staff management
  • Conflict resolution
  • Business administration
  • Open minded - willing to listen to instructions and learn from experience
  • Customer service
  • I am certified for my Responsible Service of Alcohol
  • Life Saving Victoria certified in First Aid, emergency care and administering oxygen, performing basic and advanced water rescues

Interests

  • Passionate about basketball, with over 14 years of playing experience
  • A dedicated follower of global sports, particularly Formula 1 and the NBA
  • Enjoy exploring new cultures through travel and cuisine
  • Regularly go to the gym
  • Enjoy baking as a relaxing creative outlet

Timeline

Manager, Customer Service, Administration / Reception

Auscarts Racing
06.2023 - Current

Referee

Bulleen Basketball Club
01.2020 - 12.2023

Cashier

Oaks Bakery
01.2019 - 02.2019

Bachelor of Arts - History

Monash University

Trinity Grammar School

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Ryan Cole