Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Miller

Tugun,QLD

Summary

Dynamic professional with extensive experience in trade assistance and small business management. At Mi Electric, I led high-risk teams, ensuring safety and compliance while enhancing operational efficiency. Skilled in customer service and conflict resolution, I excel at building relationships and driving satisfaction, complemented by my certifications in CPR and First Aid.

Overview

2026
2026
years of professional experience

Work History

Electrical Trade Assistant

Mi Electric
01.2024 - Current
  • Operate a range of specialised power tools on commercial sites
  • Instruct and lead small crews in high-risk environments
  • Conduct pre-task risk assessments and implement mitigation strategies
  • Complete detailed handover documentation (afterwork diaries)
  • Work flexible hours including night shifts
  • Operate trucks and mobile plant equipment to and from sites
  • Communicate effectively using UHF with trade-specific terminology
  • Completed Chain of Responsibility, First Aid & CPR certifications
  • Supported electricians in completing complex projects, resulting in timely completion and client satisfaction.

Owner/Operator

Self-employed
06.2022 - 12.2023
  • Managed day-to-day business operations including quoting and invoicing
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Scheduled and completed services for residential and commercial clients
  • Marketed services via social media to attract new customers
  • Operated and maintained medium-sized machinery and landscaping equipment
  • Subcontracted to companies such as RACQ LifeFlight & SmartScaff Scaffolding

Sales Representative

Woolworths
09.2021 - 06.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques
  • Assisted customers with payments, account inquiries, and setup of payment plans
  • Resolved customer concerns through calm, friendly engagement
  • De-escalated customer issues while maintaining compliance with internal policies
  • Ensured strict quality control during all customer interactions

Carpentry Assistant

Additions Pty Ltd
2019 - 2020
  • Cut and prepared timber and panels based on project specifications
  • Operated a range of saws including circular, chop, and jig saws
  • Maintained clean, hazard-free workspaces to promote safety
  • Identified and used correct PPE for various tasks

Education

High School Diploma -

Trinity Catholic College
Beenleigh, QLD
01-2021

Skills

  • Customer Service & Conflict Resolution
  • Trade Assistance & Tool Operation
  • Team Leadership & Communication (incl UHF)
  • Small Business Management
  • Scheduling & Invoicing (MYOB)
  • Risk Assessment & WHS Awareness
  • CPR & First Aid Certified
  • Chain of Responsibility Training
  • Time Management & Adaptability
  • Machinery Maintenance & Operation

Timeline

Electrical Trade Assistant

Mi Electric
01.2024 - Current

Owner/Operator

Self-employed
06.2022 - 12.2023

Sales Representative

Woolworths
09.2021 - 06.2022

Carpentry Assistant

Additions Pty Ltd
2019 - 2020

High School Diploma -

Trinity Catholic College

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Ryan Miller