Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ryan Nguyen

Heidelberg Heights

Summary

Experience in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organised workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

CHASUCHA Milk Tea
01.2018 - 02.2018
  • Volunteer work for a family business, doing mainly behind the scene work
  • Creating drinks and food for customers, keeping good communication between one another

Part-Time Team Member

Top Juice
03.2023 - 06.2023
  • Serving customers, while multitasking to maintain a good working environment
  • Provided excellent customer service, assisting with product selection and preparing smoothies and juices
  • Handled cash and card transactions accurately and operated the register
  • Maintained store cleanliness, restocked supplies, and ensured a welcoming environment
  • Assisted with food and drink preparation, following hygiene and safety standards
  • Worked as part of a team to ensure smooth service during busy periods

Bartender, All-Rounder

Quincy Hotel
06.2023 - 10.2024
  • Provided high-quality bar service, preparing and serving drinks efficiently
  • Assisted floor staff with food and drink delivery, ensuring customer satisfaction
  • Maintained cleanliness and organisation of the bar and dining areas
  • Managed cash transactions and processed payments accurately
  • Collaborated with the team to ensure smooth service during busy hours

Education

Bayside College P-12
11-2022

Skills

  • Customer service
  • Cash handling
  • Drink and food preparation
  • Multitasking
  • Communication
  • Organisation and cleanliness
  • Problem-solving
  • Team player attitude
  • Responsible alcohol service
  • Cash register operation
  • Handling difficult customers
  • Menu memorisation

Certification

  • Victorian Certificate of Education, 11//2022
  • Responsible Service of Alcohol, 05/2023

Languages

English
Native or Bilingual
Vietnamese
Limited Working
Japanese
Elementary

Timeline

Bartender, All-Rounder

Quincy Hotel
06.2023 - 10.2024

Part-Time Team Member

Top Juice
03.2023 - 06.2023

Team Member

CHASUCHA Milk Tea
01.2018 - 02.2018

Bayside College P-12

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Ryan Nguyen