Ryan Ranaweera
Cranbourne,VIC
Summary
Dynamic customer service professional with proven expertise at AusAsia, excelling in problem-solving and effective communication. Recognized for enhancing customer retention through personalized service and product knowledge. Adept at building strong relationships, I consistently deliver exceptional results in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Officer
AusAsia
Melbourne, Vic
10.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided general administrative support including filing documents, scheduling appointments.
Sales Associate
Eden Rise Florist
Berwick, VIC
02.2023 - Current
- Collected payments and provided accurate change.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
Education
Bachelor of Commerce - Finance
Deakin University
Melbourne, VIC11-2027
VCE
Nossal High School
Berwick, VIC11-2024
Skills
- Customer service
- Sales techniques
- Problem solving
- Effective communication
- Adaptability and flexibility
- Product knowledge
- Customer retention
Certification
- VCE Certificate
- 90+ ATAR
Affiliations
- Captain of the Nossal High School Senior Soccer Team
Built team-working skills
- I volunteered at Backpack 4 Vic Kids
Assisted with preparing essential care packages—containing items like clothing and toys—for children in out-of-home care, emergency accommodation, or displaced due to domestic violence, aiming to provide immediate relief, comfort, and a sense of normalcy during challenging times.
Timeline
Customer Service Officer
AusAsia
10.2023 - Current
Sales Associate
Eden Rise Florist
02.2023 - Current
Bachelor of Commerce - Finance
Deakin University
VCE
Nossal High School
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