Ryan Wilson
Belmont,WA
Summary
Dedicated professional with strong customer service and communication skills, capable of both teamwork and independent work. Committed to continuous improvement and effective problem-solving, thrives under pressure while achieving targets. Completed Management and Safety courses, including the DuPont Safety course for Managers, demonstrating a solid commitment to safety.
Overview
24
24
years of professional experience
Work History
Hire Manager
Access Rentals
08.2025 - Current
- Overseeing operations of Hire Branch.
- Liaised with sales staff and clients to achieve high customer satisfaction and fulfill hire needs.
- Developed staff skills through training sessions, resulting in improved team performance.
- Working with Service division to ensure stock availability and breakdowns solved efficiently.
- Reporting to the GM on performance on the branch and staff and ROI.
- Monitored safety KPIs weekly, fostering a strong safety culture within the branch.
Operations Manager WA
Tutt Bryant Hire
01.2030 - 07.2025
- Overseeing 4 branches across WA.
- Set budgets, forecasted financial performance, and identified improvements and opportunities.
- Monitored asset performance and optimized fleet utilization.
- Implemented workplace health, safety, environment, and quality standards in all branches.
- Liaised with sales team to service new and existing clients, enhancing growth in WA.
- Mentoring Branch Managers and staff.
- Prepared and delivered comprehensive reports to the GM on a monthly and quarterly basis.
Branch Manager
Tutt Bryant Hire
09.2021 - 01.2023
- Managed branch operations, organized customer hire needs, trained staff, hired staff, and oversaw workshop and hire counter activities.
- Promoted safety culture for branch operations.
- Provided updates to Area Manager and GM.
Branch Manager
Kennards Hire
07.2017 - 08.2021
- Day to day running of branch, advising customers on hiring needs, organising staff rosters, setting KPI for staff, maintaining safety targets and branch revenue targets.
- Oversaw daily branch operations and managed team activities.
- Developed and implemented customer service strategies to enhance client satisfaction.
- Monitored inventory levels and coordinated equipment maintenance schedules.
Account Manager
Alpha Hire
11.2016 - 07.2017
- Collaborated with operations staff to address client needs and developed targeted sales strategies with director.
- Sold business directly to Kennards Hire, strengthening client relationships and ensuring repeat business.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with internal teams.
- Developed proposals and presentations for potential clients.
Relief Manager
Coates Hire
12.2013 - 09.2016
- Traveled WA and NT to provide relief support, solve problems, and train new managers and staff.
- Australia’s Largest Hire Company
- Oversaw daily operations and resource allocation for equipment rental services.
- Managed team performance and provided training to enhance employee skills.
- Coordinated logistics for equipment delivery and return processes efficiently.
Branch Manager
Coates Hire
Ascot
01.2011 - 12.2013
- Led branch operations, achieving Branch of the Year for WA in 2012.
- Managed operations for Australia's largest hire company
- Managed daily operations of rental equipment branch.
- Oversaw staff schedules and performance evaluations.
- Ensured compliance with safety regulations and procedures.
Branch Manager
Coates Hire
Osborne Park
08.2009 - 01.2011
- Managed daily branch operations, including report generation, safety and budget target achievement, staff management, and client liaison.
- Oversaw daily functions at Australia's largest hire company
- Managed daily branch operations and ensured compliance with company policies.
- Led team meetings to discuss objectives and address operational challenges.
- Trained staff on equipment usage and safety protocols for optimal performance.
Assistant Branch Manager
Coates Hire
Cannington
07.2006 - 08.2009
- Managed daily branch operations, serving customers, processing daily banking, and coordinating communications between customers and staff.
- Oversaw daily functions at Australia's largest hire company
- Assisted in daily branch operations and ensured exceptional customer service.
- Supervised staff and provided training on equipment and safety protocols.
- Managed inventory levels and coordinated equipment orders for customer needs.
Truck Driver
Coates Hire
04.2002 - 07.2006
- Delivered and picked up equipment across multiple sites, ensuring timely availability for operations.
- Facilitated equipment rentals to meet customer needs at Australia’s largest hire company.
- Operated heavy trucks for transporting equipment across various job sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for accountability.
Education
Certificate IV -
Occupational Health & Safety
Certificate IV -
Frontline Management
Certificate III -
Transport
Senior First Aid Certificate -
Certificate -
Excel Basics
Certificate -
Time Management
Skills
- Recruitment strategies
- Management
- Safety management
- Strategic planning
- Continual improvement
- Problem solving
- Working under pressure
- Customer service
- Communication
- Teamwork
- Collaborative leadership
- Working under pressure
References
- Corey Hay, Direct Manager, Coates Hire, 0418 434 094
- Richard Lawrence, Managing Director, Meat Mech, 0410321575
- Corey Dillon, Managing Director, Sky High Training, 0400858866
Timeline
Operations Manager WA
Tutt Bryant Hire
01.2030 - 07.2025
Hire Manager
Access Rentals
08.2025 - Current
Branch Manager
Tutt Bryant Hire
09.2021 - 01.2023
Branch Manager
Kennards Hire
07.2017 - 08.2021
Account Manager
Alpha Hire
11.2016 - 07.2017
Relief Manager
Coates Hire
12.2013 - 09.2016
Branch Manager
Coates Hire
01.2011 - 12.2013
Branch Manager
Coates Hire
08.2009 - 01.2011
Assistant Branch Manager
Coates Hire
07.2006 - 08.2009
Truck Driver
Coates Hire
04.2002 - 07.2006
Certificate IV -
Occupational Health & Safety
Certificate IV -
Frontline Management
Certificate III -
Transport
Senior First Aid Certificate -
Certificate -
Excel Basics
Certificate -
Time Management