RYAN E WHILEY
Melbourne,Victoria
Summary
Ambitious, organised and motivated individual seeking new employment opportunities to expand current skillset and experience while facilitating company growth. Able to adapt and learn new skills in various working environments quickly, reaching company goals with attention to detail. Tech savvy, open minded and proactive in all aspects of employment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager and Bar Supervisor
Melbourne City Bowls Club
02.2022 - 04.2023
- Resolved customer concerns while prioritising customer satisfaction.
- Trained and regularly mentored colleagues on performance-oriented strategies and customer service techniques.
- Supervised employees and conducted performance reviews to determine training needs and define accurate plans to better business productivity.
- Proactively introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work-flow to exceed quality service goals.
- Completed expected bar opening and closing procedures inclusive of cash handling.
- Managed bar inventories inclusive of restock and ordering.
Social Media / Marketing Director
Lendy Financial
01.2021 - 11.2021
- Created innovative strategies to drive customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising and networking.
Customer Support and Moderator
NHL 24 Network
02.2020 - 12.2020
- Proactively followed Digital Technology trends and created new strategies to engage with the digital community.
- Moderated sensitive and potentially offensive content to promote safe environment for users.
- Helped social media users navigate technical systems and acquire answers to their queries in a timely manner.
- Enforced community guidelines within the platform to ensure users were not exposed to bullying or harassment.
- Escalated complex issues for prompt resolution.
- Answered web submissions, emails, and chat requests in a timely manner.
- Collected user feedback and communicated any concerns to supervisory teams.
Social Media / Marketing Director
1NDRLAND
01.2019 - 12.2019
- Analysed competitive environment and consumer trends to ensure marketing environments were relevant and current.
- Applied market knowledge and customer insight analysis to drive sales through targeted promotions.
- Devised innovative strategies to drive customer engagement.
- Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Boosted sales by developing new product marketing strategies.
Assistant Director
Strongman Pictures
02.2017 - 12.2018
- Assistant director of film, which has premiered at annual film festivals and won Best Australian feature film award.
- Location scouting for shoots and supervised production teams of 25 to ensure field operations were successful.
- Worked well under extreme pressure to ensure cast concerns were met and milestones were met within the project.
- Supervised and worked closely with Writers, Directors, Managers and Technical crews throughout production process.
- Regular collaboration with technical team members, production crews and producers to ensure established creative direction.
Head Farm Hand
Buckley's Homestead
02.2015 - 01.2017
- Watered plants and crops during growing seasons and closely monitored crop health for deviations.
- Replaced animal feed and water where required while monitoring animal welfare.
- Operated heavy machinery to plough and fertilise soil.
- Planted crops, assisting in seed distribution and farmers' harvesting schedules.
- Monitored inventories of animal feed, planting supplies and farm tools to maintain smooth daily farm operation.
- Administered feed supplements to cows and other livestock.
Education
High School Diploma -
Senior Secondary College
Wonthaggi12.2004
Skills
- Managerial experience
- Problem solving approach
- Technically savvy
- Works well under pressure
- Excellent customer service
- Clear communicator
- Upbeat and positive personality
- Administrative experience
- Project management
- Works well independently or within a team
Certification
2022 - Fire and Safety training (FSA)
2021 - Responsible Service of Alcohol (VCGLR)
2019 - Occupational Health and Safety
2019 - First Aid and CPR
References
Zoe Degraves
Lendy Financial (Project Manager)
M: 0401 857 085
Travis Roy
1ndrland (Director)
M: 0432 778 169
Paul Kruithoff
JB HI-FI (Manager)
M: 0481 357 755
Timeline
Customer Service Manager and Bar Supervisor
Melbourne City Bowls Club
02.2022 - 04.2023
Social Media / Marketing Director
Lendy Financial
01.2021 - 11.2021
Customer Support and Moderator
NHL 24 Network
02.2020 - 12.2020
Social Media / Marketing Director
1NDRLAND
01.2019 - 12.2019
Assistant Director
Strongman Pictures
02.2017 - 12.2018
Head Farm Hand
Buckley's Homestead
02.2015 - 01.2017
High School Diploma -
Senior Secondary College
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