Hard working individual with Cert II in Business Administration. Seeking new opportunities to expand skills while assisting in the growth of the company. Enthusiastic about helping staff and customers with diverse needs.
Overview
7
7
years of professional experience
Work History
Internal Sales Representative
WT Hydraulics
Esperance, WA
05.2023 - Current
Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
Maintained accurate records of customer interactions, inquiries, orders, invoices, in the CRM system.
Executed various administrative tasks such as filing documents, scheduling meetings.
Developed and maintained customer relationships through regular contact and follow-up.
Compiled reports and presented to professionals to assess performance and identify areas needing improvement.
Provided product advice to customers based on their needs and preferences.
Prepared weekly and monthly reports on sales performance for management review.
Provided training and support to junior staff members regarding internal sales process and techniques.
Duty Manager
K hub
Esperance , WA
07.2022 - 05.2023
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Responded to customer questions regarding products, prices and availability.
Handled employee and business operation problems in absence of general manager.
Established clear goals to keep employees working collaboratively.
Campsite Utility- All Rounder
Compass Group ESS
Ravensthorpe , WA
11.2019 - 11.2020
Complied with all SWSP and ability to identify and rectify hazards to create a safe work place.
Ability to work self sufficient with no supervision.
Provided a high standard of work meeting expectations.
Ability to apart to changes and always seeking improvement.
Ability to work under pressure with professional service.
Job roles included; Housekeeping, Kitchen hand, Bar tender, Grounds keeper.
Waitress/Bartender
White Star
Albany , WA
05.2019 - 11.2019
Complying with all OHS and food safety protocols.
Delivering great customer service while under pressure during peak hours.
Resolved customer concerns with friendly and knowledgeable service.
Waitress/Bartender
Pier Hotel
Esperance , WA
11.2018 - 05.2019
Bar and waitressing under pressure during peak times.
Learnt to deliver fast and friendly service to all customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Receptionist Assistant
TRAC Transport
Esperance , WA
01.2018 - 11.2018
Maintained reception area clean and neat to provide visitor's with a positive impression of the company.
Provided information to customers and drafted office emails.
Organised office meetings and documented meeting notes.
Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
Received incoming packages and mail, dispersed parcels and correspondence.
Education
High School Diploma -
Esperance Anglican Community School
Esperance
11.2017
Skills
Attention to Detail
Effective Communication
Multitasking
Time management abilities
Decision-Making
Adaptability
Interpersonal Skills
Teamwork and Collaboration
Staff training and motivation
Professional Demeanor
References
References available upon request.
Timeline
Internal Sales Representative
WT Hydraulics
05.2023 - Current
Duty Manager
K hub
07.2022 - 05.2023
Campsite Utility- All Rounder
Compass Group ESS
11.2019 - 11.2020
Waitress/Bartender
White Star
05.2019 - 11.2019
Waitress/Bartender
Pier Hotel
11.2018 - 05.2019
Receptionist Assistant
TRAC Transport
01.2018 - 11.2018
High School Diploma -
Esperance Anglican Community School
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