Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rylee Fe'ao

Seven Hills,NSW

Summary

Dedicated to offering exceptional assistance to team members and clients. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in communication, scheduling, data entry and customer service.

Overview

2
2
years of professional experience

Work History

Tax Administration, Receptionist, Customer Service

Tax Today
06.2023 - 07.2023
  • Australian Tax Office Liaising
  • Appointment Booking Client File Update through Australian Tax Office Portal
  • Face to face eligibility checks Centrelink / Child Support & ATO
  • Starting files for new Clients, Accurate Data Entry
  • Booking Appointments
  • KPI Targets daily/weekly
  • Manage and handle customer complaint
  • Update Database/Management
  • Email management, Maintain confidentiality with client details
  • Show empathy to clients who are struggling and extend help by offering services
  • Patience for those where language is barrier, and assist clients of all ages who struggle with recent changes to technology due to Covid 19 over phone and face to face filling in online forms.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Hospitality, Customer Service Representative

Wondersushi
10.2021 - 12.2022
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organised dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Cooking - Preparing rice, ramen, udon, edamame and sauces.

Education

High School Diploma -

Doonside Technology High School
Sydney
10.2021

Skills

  • Social skills
  • Multitasking
  • Data Entry
  • File Management
  • Verbal and Written Communication
  • Telephone Skills
  • Money handling
  • Complaint Resolution

Timeline

Tax Administration, Receptionist, Customer Service

Tax Today
06.2023 - 07.2023

Hospitality, Customer Service Representative

Wondersushi
10.2021 - 12.2022

High School Diploma -

Doonside Technology High School
Rylee Fe'ao