Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Personal Care Worker
Churches of Christ
Warwick, QLD
12.2023 - Current
Assisted residents with daily living needs to maintain self-esteem and general wellness.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting residents
Provided safe mobility support to help residents move around personal and public spaces.
Developed trust-based relationships with both residents and their families through clear communication and empathetic caregiving approach.
Supported residents in maintaining independence with assistance in mobility and ambulation.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Hospitality Worker
Horse And Jockey
Warwick, QLD
10.2022 - 12.2023
Delivered excellent customer service to support company reputation and patron satisfaction.
Reduced risks by maintaining clean and organised work environment.
Communicated with customers to promptly resolve complaints and address inquiries.
Processed payments with focus on accuracy and correct cash-handling procedures.
Trained new staff members on proper customer service and hospitality policies.
Hospitality Worker
Boathouse Tavern
Coomera
05.2021 - 11.2021
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Delivered excellent customer service to support company reputation and patron satisfaction.
Reduced risks by maintaining clean and organised work environment.