Rylie Ferraro
Kilmore,VIC
Summary
Dynamic and results-driven professional with a proven track record at Woolworths, adept in enhancing customer satisfaction and streamlining operations. Excelled in teamwork and collaboration, coupled with problem solving skills and time management skills.
I've learnt exceptional computer skills from a young age through school and study, able to use many different platforms with no issue, and able to quickly learn different computer software quickly.
The Tafe course has enhanced already known knowledge about marketing. I've previously learnt marketing through a design way through VISCOM classes in high-school. This Tafe course is teaching a more in depth perception of marketing strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Woolworths Supermarket
02.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Assistant Grocery Manager
Woolworths Supermarket
09.2023 - 02.2024
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Monitored sales trends to identify opportunities for promotions or markdowns, maximizing revenue potential.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Evaluated competitor offerings regularly to maintain an edge in product quality, variety, pricing strategies.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Nail Technician
Owned Buisness
04.2023 - 04.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Meat, Deli and Dairy Assistant Manager
Woolworths Supermarket
10.2022 - 09.2023
- Increased overall efficiency by assisting in the setup, operation, and troubleshooting of state-of-the-art dairy processing equipment.
- Streamlined dairy processing operations for increased efficiency by optimizing production schedules and workflow.
- Collaborated with sales representatives to accurately forecast demand for various dairy products, reducing overstock issues and improving inventory turnover rates.
- Maintained the cleanliness of work areas, storage facilities, and machinery to uphold high standards of hygiene and food safety.
- Conducted thorough research on industry trends and competitor offerings to guide pricing strategies for maximum profitability without sacrificing quality or customer satisfaction levels.
- Assisted in the training of new employees, sharing best practices and helping them acclimate to their roles quickly.
- Collaborated with team members to complete tasks efficiently and maintain a positive work atmosphere.
- Assisted in inventory management, conducting regular counts and updating records accurately.
- Promoted sales events and special offers, informing customers of potential savings opportunities.
- Processed returns or exchanges promptly while adhering to store policies.
- Worked effectively in fast-paced environments.
Meat, Deli and Dairy Team Member
Woolworths Supermarket
11.2021 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Unloaded trucks and broke down pallets to organize items within refrigerator and dry storage areas.
Online Personal Shopper
Woolworths
04.2021 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Consistently met deadlines and quality goals for accuracy and timeliness. - Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Food Service Worker
McDonald's
03.2020 - 04.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Dual Diploma + Certificate IV - Social Media Marketing + Marketing Communications
The College For Adult Learning
Melbourne 313202.2025
High School Diploma -
Assumption College
Kilmore, VIC10.2022
Skills
- Teamwork and Collaboration
- Retail Sales
- Management Experience
- Understanding Customer Needs
- Customer Service
- Fast Learner
- Positive Attitude
- Email and Telephone Etiquette
- Dependable and Responsible
- Microsoft Word
- Microsoft Outlook
- Microsoft Power-point
- Microsoft Excel
- Computer Skills
- Multitasking Abilities
- Organization and Time Management
Certification
Responsible Service of Alcohol Certificate
First Aid Certificate
Barista Certificate
Languages
Italian
Professional Working
English
Native or Bilingual
Timeline
Online Personal Shopper
Woolworths Supermarket
02.2024 - Current
Assistant Grocery Manager
Woolworths Supermarket
09.2023 - 02.2024
Nail Technician
Owned Buisness
04.2023 - 04.2024
Meat, Deli and Dairy Assistant Manager
Woolworths Supermarket
10.2022 - 09.2023
Meat, Deli and Dairy Team Member
Woolworths Supermarket
11.2021 - 10.2022
Online Personal Shopper
Woolworths
04.2021 - 11.2021
Food Service Worker
McDonald's
03.2020 - 04.2021
Dual Diploma + Certificate IV - Social Media Marketing + Marketing Communications
The College For Adult Learning
High School Diploma -
Assumption College
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