Samantha Fraser
Gold Coast,QLD
Summary
Dedicated, driven and friendly barista/bartender looking for casual or part time work on the Gold Coast. With 10 years of hospitality experience behind me, can ensure I will be a positive addition to your team! Passionate about serving customers well, while exceeding customer expectations and maintaining poise and friendly service in demanding environments. With a strong history of exceptional service in multiple Queensland establishments.
Overview
7
7
years of professional experience
Work History
Bartender/Barista
The Langham Resort
06.2022 - Current
- Upheld 5 star service at all times ensuring all guests feel like VIP's
- Designed and created drink recipes specially catered to guests taste
- Ensured the correct practices were in place when opening and closing the restaurants bar to ensure everything is in order, to provide phenomenal service to guests
- Creating and serving cocktails, coffees, teas, beers, aperitifs, digestives and any drink at the highest quality
- Delivering private dining to in-house guests with efficiency and unrivalled service
- Flexibility to work in a range of hospitality venues, provided by The Langham Resort Gold Coast.
Bartender & Waitress
Hideaway Kitchen & Bar
03.2021 - 06.2022
- Mixed and served alcoholic beverages as per client request and suggested the best drinks/house specials to new customers
- Received payments, overlooked all transactions and handled customer change as needed
- Built and maintained friendly relationships with customers to build rapport and ensure they became repeat customers
- Completed all duties surrounding opening and closing the bar after and before service to maintain high standards of cleanliness each day
- Took table orders and overlooked UberEats orders while also serving and making drinks to ensure all customers were tended to in a timely manner.
Manager
Curtis Falls Cafe/Ice Creamery/Lolly Shop
01.2020 - 05.2021
- Supervising all staff members and preparing daily goals and projects
- Maintaining compliance with company policies and procedures for food safety, sanitation and quality
- Opening/closing each day and preparing our businesses for the day/next day
- Decreasing costs through effective scheduling and management of waste
- Maintaining proper staffing levels through efficient hiring of new Team Members
- Ordering supplies for all areas of our business and tracking inventories to avoid shortages
- Promoting new items by creating attractive displays in cake cabinets, lolly shop shelves and other customer facing areas
- Handling customer queries and complaints respectfully, calmly and to the best of my abilities.
Kitchen Hand
Queensland Conference and Camping Centre
01.2019 - 11.2019
- Worked in the cafe taking and making all coffee orders for all our visitors
- Helped prepare all meals with the chefs for our groups of 20-300 people
- Assisted teachers/students/camp leaders/ camp goers with all enquiries regarding special diet requirements, food preparation information and cabin cleanliness
- Deep cleaned and scrubbed the whole kitchen & hall after each camp group had left to ensure a high quality standard of facilities for the next group entering to enjoy.
Waitressing & Babysitting
Pavilion Garden
10.2018 - 01.2019
- Prepared catering room for special functions (Weddings, High Teas, etc)
- Each afternoon for 2-4hrs I supervised the Chefs 4 year old son which mainly consisted of reading him books
- Took out all food orders once ready to ensure fast and good quality meals for our customers
- Efficiently manned the POS and eftpos machines during each transaction
- Made sure tables were cleared and set ready for the next group of customers immediately after each customer leaves
- Completed all cleaning jobs once we were closed and made sure restaurant was ready for the next day.
Food Truck All Rounder
Premier Mobile Food
09.2018 - 11.2018
- Prepared delivery truck for the day which included, checking stock off list to ensure all products were there, made sure mobile eftpos was enabled and ready for the day and counted the till
- Followed strict run sheet to make it to each selling stop on time through north Brisbane
- Advertised each product at every stop and memorised stock prices
- Placed stock list every day for the next day order of food, enter stock stats into work computer depending on how much was sold the day before/ what was popular
- Washed and cleaned truck after each day to ensure cleanliness quality was met to a high quality standard.
Front Area All Rounder
McDonalds Oxenford
07.2017 - 09.2018
- Worked in the drive thru assembling orders, presenting orders out the window and taking orders over the headset while manning the cashier window
- Ensured all Uber Eats orders were completed as soon as they were placed to maintain our high service quality once they were received by the customer
- Cleaned dining room and customer bathrooms every 30 minutes to ensure restaurant is at top quality for our customers
- Worked extremely well under time limits efficiently (all orders had to be fully completed in 3:30 minutes).
Waitress/Short Hand Cook
Crema Lovers Café
10.2016 - 07.2017
- Ran coffee orders and food orders
- Prepared all food orders on the menu including pizzas, breakfast meals and special diet requirement meals.
Waitress
Long Road Bistro
01.2017 - 04.2017
- Took out orders as soon as they were ready
- Welcomed customers and showed them to their tables, also read out the specials that I had memorised each morning so I could provide top service
- Communicated with the chefs when we would have larger bookings or large groups walk in so we could prepare for large orders
- Efficiently manned the POS and eftpos machines during each transaction
- Made sure tables were cleared and set ready for the next group of customers immediately after each customer leaves.
Education
Tamborine Mountain State High School
01.2017
Coomera Anglican College
06.2015
Tamborine Mountain State School
01.2010
Skills
- Excellent time management skills
- Vast experience in different areas of hospitality/customer service
- Flexibility to work mornings, evenings, public holidays and weekends
- Phenomenal customer service skills and a constant proactive and positive attitude
- Maintaining outstanding restaurant cleanliness and organisation
- Ensuring highest level of quality and presentation in products and services
- Recognised for continually delivering above and beyond customer service
Availability
6am through to 10pm Monday - Sunday and public holidays
Work Preference
Full Time
Volunteer Experience
- Wild-Care Australia, Volunteering, 11/01/15, Present, Helping with aiding injured wildlife to health, Assisting with manning the Wildcare Hotline for injured animals, Assisted on animal rescues whether it be on the roads, in a house or in the bush
- Animal Welfare League, Volunteering, 08/01/14, 08/01/14, Sorting second-hand items for their annual adoption fair, Labelling and pricing second-hand items, Cleaning out animal cages of the dogs & cats
References
- Craig Royale, Food and Beverage Director, The Langham Gold Coast, 0475563387
- Jo Matheibe, Head Manager, Hideaway Kitchen & Bar, 0413789016
- Sherryn Raggatt, Wildlife Coordinator, Wildcard Australia, 0412013876
Timeline
Bartender/Barista
The Langham Resort
06.2022 - Current
Bartender & Waitress
Hideaway Kitchen & Bar
03.2021 - 06.2022
Manager
Curtis Falls Cafe/Ice Creamery/Lolly Shop
01.2020 - 05.2021
Kitchen Hand
Queensland Conference and Camping Centre
01.2019 - 11.2019
Waitressing & Babysitting
Pavilion Garden
10.2018 - 01.2019
Food Truck All Rounder
Premier Mobile Food
09.2018 - 11.2018
Front Area All Rounder
McDonalds Oxenford
07.2017 - 09.2018
Waitress
Long Road Bistro
01.2017 - 04.2017
Waitress/Short Hand Cook
Crema Lovers Café
10.2016 - 07.2017
Tamborine Mountain State High School
Coomera Anglican College
Tamborine Mountain State School
Similar Profiles
Charlie RodarteCharlie Rodarte
Server Attendant at The Langham HuntingtonServer Attendant at The Langham Huntington
Nevin BabyNevin Baby
Business Operations Associate (Casual) at Langham Hospitality GroupBusiness Operations Associate (Casual) at Langham Hospitality Group
Trinity HenryTrinity Henry
Volunteer at Langham Creek HighschoolVolunteer at Langham Creek Highschool
Isabel Anna VoukelatosIsabel Anna Voukelatos
Retail Associate at Zara InditexRetail Associate at Zara Inditex
Gaurav SoodGaurav Sood
Cybersecurity & IT Support Associate at TechwellCybersecurity & IT Support Associate at Techwell