Saad Sarwar
Adelaide,Australia
Summary
A dedicated and adaptable professional with over ten years of industry experience, offering strong skills in communication, problem-solving, multitasking, time management, data entry, and team collaboration. Experienced in handling high-pressure tasks with accuracy and efficiency, and confident in using a wide range of computer systems and software. Recently completed a Cyber Security certification with RMIT University (April 2025), gaining practical insight into digital security, data protection, and threat mitigation. Now seeking a role that values reliability, initiative, and a strong foundation in both administrative and technical skills.
Overview
15
15
years of professional experience
Work History
Customer Service
Telstra
Adelaide, Australia
02.2024 - 04.2024
- Ensured top-tier customer service, enhancing satisfaction, and loyalty.
- Entered customer orders accurately, streamlining order processing.
- Investigated complaints, identifying solutions to improve service.
- The product benefits were explained clearly, boosting customer understanding.
- Streamlined the customer complaint resolution process by implementing systematic research methods and delivering actionable solutions to enhance service quality.
Parcel Sorter
Australia Post
Adelaide, Australia
11.2023 - 01.2024
- Streamlined and efficient parcel-sorting operations.
- Collaborated seamlessly with team members, exhibiting a strong team-player mentality.
- Demonstrated exceptional attention to detail, ensuring accuracy in parcel sorting.
- Scanned barcodes on packages for sorting purposes.
- Checked for damaged or missing items during the sorting process.
Customer Service Representative
Datacom
Adelaide, Australia
06.2021 - 02.2022
- Successfully handled inbound and outbound calls, ensuring high-quality service.
- Efficiently managed data entry tasks, contributing to streamlined operations.
- Proven ability as a meticulous team player, collaborating for team success.
- Managed numerous incoming calls, emails, and faxes every day.
- Addressed customers courteously, using suitable methods and problem-solving skills.
Manager
K&G Tandoori
Adelaide, Australia
01.2009 - 01.2021
- Managed bookings and orchestrated positive guest experiences.
- Demonstrated hands-on leadership, and distinguished staff training and development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Administrator Officer
SA Taxi Truck
Adelaide, Australia
12.2017 - 05.2020
- Attention to detail: Handled office supplies, and maintained accurate inventory records.
- Entry-level financial and administrative skills: Assisted with basic accounting, data entry, and document management.
- Event support: Assisted in coordinating events, and ensuring smooth logistics.
- Microsoft Office proficiency: Efficiently managed spreadsheets and data using Excel and Outlook.
- Responded promptly to all customer inquiries via phone or email, within established timeframes.
Truck Driver
SA Taxi Truck
Adelaide, Australia
10.2016 - 01.2017
- I inspected the truck before leaving the terminals to ensure mechanical fitness.
- Demonstrated ability to work independently, without supervision, for extended periods of time.
- Delivered various types of freight to customers in a timely and safe manner.
- Maintained accurate logbooks, records, and bills of lading for each shipment.
- Reported any incidents or accidents according to company protocols.
Education
GRADUATE CERTIFICATE - CYBER SECURITY
RMIT University
Melbourne, VIC04.2025
BACHELOR OF BUSINESS - BUSINESS
University of South Australia
Adelaide08.2017
UNISA FOUNDATION STUDIES - BUSINESS
University of South Australia
Adelaide06.2014
Skills
- Customer service
- Data entry
- Team management
- Problem solving
- Microsoft Office
- Quality Assurance
- Communication
- Data analysis
- Cybersecurity fundamentals
Hobbies and Interests
- Family and Friends
- Movies
- Cricket
- Gaming
- Cyber Security
- Swimming
- Hiking
- Camping
- Fitness
- Marketing
- Financial Markets
- Computer Coding
- App Development
- Game Development
Timeline
Customer Service
Telstra
02.2024 - 04.2024
Parcel Sorter
Australia Post
11.2023 - 01.2024
Customer Service Representative
Datacom
06.2021 - 02.2022
Administrator Officer
SA Taxi Truck
12.2017 - 05.2020
Truck Driver
SA Taxi Truck
10.2016 - 01.2017
Manager
K&G Tandoori
01.2009 - 01.2021
GRADUATE CERTIFICATE - CYBER SECURITY
RMIT University
BACHELOR OF BUSINESS - BUSINESS
University of South Australia
UNISA FOUNDATION STUDIES - BUSINESS
University of South Australia
Similar Profiles
Sojad HydariSojad Hydari
Assistant Store Manager at TelstraAssistant Store Manager at Telstra
James NaumovskiJames Naumovski
Telecommunications Technician at TelstraTelecommunications Technician at Telstra
Madhumita ChoudhuryMadhumita Choudhury
Technical Business Analyst at TelstraTechnical Business Analyst at Telstra