Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saadeem Hossain

Lakemba,NSW

Summary

To acquire a position with a reputable company that will allow me to enhance my customer service relations and skills as a sales associate with potential for career growth and contribute to the overall function and effectiveness of the company. willing to learn new skills through employment to use in future. Extraordinarily driven and eager to take on new challenges.

Overview

1
1
year of professional experience

Work History

KFC Customer Service

KFC Restaurant
01.2024 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

Coles Sales Assistant

Coles Group
09.2022 - 09.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Resolved problems, improved operations and provided exceptional service.

Education

Doing Bachelor of Information Technology - Computer Science

UTS - University of Technology Sydney
Sydney, NSW

Higher School Certificate -

Canterbury Boys HIgh School
Canterbury, NSW
11.2021

Skills

  • Excellent Communication Skills
  • Excellent Customer service Skills
  • Time Management
  • Critical Thinking
  • Determined
  • Able to work unsupervised as well as part of the team
  • Able to maintain OH&S and tidy work environment,
  • Microsoft Office
  • Customer Relationship Management (CRM)

Languages

English- Fluent 

Bengali - native/Fluent 

Hindi- intermediate proficiency  

Urdu-  intermediate proficiency  

Timeline

KFC Customer Service

KFC Restaurant
01.2024 - Current

Coles Sales Assistant

Coles Group
09.2022 - 09.2023

Doing Bachelor of Information Technology - Computer Science

UTS - University of Technology Sydney

Higher School Certificate -

Canterbury Boys HIgh School

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Saadeem Hossain