SAADUDDIN AHMED
Minto
Summary
Dynamic professional with extensive experience in customer service and accounts receivable at Ultracare Medical Centre. Proven ability to enhance customer satisfaction through effective problem resolution and workflow optimization. Skilled in financial reconciliation and adept at managing high call volumes, ensuring timely responses to patient inquiries.
Overview
12
12
years of professional experience
Work History
Admin and Reception
Ultracare Medical Centre
Mount Annan
05.2023 - Current
- Medicare billing processes and accounts receivables. Also includes verifying insurance information, addressing billing inquiries, coordinating with the insurance company's accounts, and case managers to ensure payments.
- Processing remittance and posting it in the system, along with reconciliation of accounts receivable.
- Responsible for scheduling and coordinating patient appointments.
- This involves answering phone calls, checking availability, and arranging suitable appointment times.
- Managed a high call volume, ensuring a timely response and effective resolution to all patient concerns.
- Boosted team efficiency by streamlining workflows and implementing best practices in patient service management.
- In addition, the first point of contact for patients, checking them in and directing them to the appropriate areas within the medical center.
Customer Service Officer/ Liabilty Product Manager
Dhaka Bank Limited
Dhaka
02.2013 - 05.2023
- Product Designing and Maintenance FDR and RD (liability Product - Deposit)
- Reconciliation of Liability GL (deposit), Interest GL (expense GL) and Parking GL
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- I helped a large volume of customers every day, with a positive attitude and a focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely, on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Relationship Manager for the deposit portfolio of commercial clients and retail clients with an approximate deposit account of 16,000, totaling a deposit of BDT 12.00 billion, representing financial institutions, RMGs, cement industries, individuals, etc.
- Facilitating the day-to-day transactional and other banking needs of the clients, facilitating clients' business growth, and meeting the bank's strategic goals and targets.
- In addition of the above responsibilities, also ensure prompt service and overseeing of documentation, KYC and anti-money laundering monitoring from the branch end and communicate and coordinating with Head Office
Education
BBA - Finance
United International University
Dhaka, Bangladesh06.2012
Skills
- Customer service
- Problem-solving abilities
- Accounts receivable
- Customer relationship management
- Financial reconciliation
- Critical thinking
- Customer Relations
- Computer Proficiency
- Data entry
- Problem resolution
- Microsoft Excel
- Payment processing
- Complaint resolution
- Workflow optimization
Accomplishments
- I have been awarded best Employee of the Year on 3 different occasions from my Branch.
- Was also one of the top 3 participants in the Retail Deposit Collection Campaign launched in 2015 by Dhaka Bank Limited.
Languages
- Bengali, Native or Bilingual
- Hindi, Limited Working
- Urdu, Elementary
- English, Full Professional
Sports And Martial Arts
- Black belt (1st Dan) holder in Kyokushin Karate.
- Two-time 3rd runner-up in All Bangladesh Karate Tournament.
- Dedicated Soccer fan and team member of the university soccer team.
- Co-founder of 'Strikers United', a local soccer club in Dhaka, Bangladesh.
Timeline
Admin and Reception
Ultracare Medical Centre
05.2023 - Current
Customer Service Officer/ Liabilty Product Manager
Dhaka Bank Limited
02.2013 - 05.2023
BBA - Finance
United International University
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