Saakshi Nair
Richmond
Summary
Motivated and compassionate Health Science graduate with a Bachelor's degree from La Trobe University, majoring in Rehabilitation Counselling (graduated December 2024). Through diverse internship experiences, including placements at esteemed companies like Health Hub Clinic in Dubai, I have developed strong skills in teamwork, communication, and patient care. These opportunities have enhanced my ability to collaborate within multidisciplinary teams and provided hands-on experience in clinical settings, offering deep insight into the complexities of healthcare. Driven by a passion to inspire positive change, I aspire to become a rehabilitation counselor and contribute to the comprehensive wellness of individuals.
Overview
6
6
years of professional experience
Work History
Patient Revenue Service Officer
Eastern Health Hospital
Box Hill
02.2025 - Current
- Billing Data Entry: Experience with billing functions per Standard Operating Procedures at Eastern Health Hospital.
- Internal Debt Collection: Ensured timely debtor collection and followed up on outstanding accounts, recommending write-offs or external collection when needed.
- Customer Service and Enquiries: Provided customer and hardship assistance, responding to inquiries from patients, doctors, and insurers.
- Relationship and Stakeholder Management: Maintained strong relationships with internal staff and external contacts for smooth operations.
- Private Patient Management: Assisted private patients with election, paperwork, and eligibility checks for health funds.
- Compliance and KPI Management: Ensured compliance with policies and worked to achieve individual and team KPIs.
- Continuous Improvement: Contributed to quality activities and improvements in revenue processes.
- Team Collaboration and Meetings: Attended team meetings and training sessions to enhance collaboration.
- Adaptability and Flexibility: Managed duties across different sites as directed by team leaders/managers.
Volunteer/Side Worker for University Placement
RDA Oaklands Victoria
Oaklands
09.2024 - 11.2025
- Out sourcing equipment.
- Assist in the facilitation of participant training sessions.
- Work with the children to ensure safety and development.
- Providing creative input for new activities and toys for auditory stimuli practice.
- Assist in maintenance and storage of inventory.
- Assist with general welfare of the horses (i.e. grooming).
Junior Administrative Assistant (Internship)
Health Hub Clinic Dubai
Dubai
08.2019 - 08.2019
- Observed ENT doctors, radiologists and general practitioners by job shadowing to gain firsthand insight into specialised medical procedures and protocols.
- Learned about insurances (Beginner).
- Managing general administrative schedules.
- Created team building exercises for internal staff on a weekly basis.
- Capable of observing and understanding patient workflow.
- Capable of understanding and generating reports about patients survey.
- Assisted with file management such as sorting and organising files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Health Science - Rehabilitation Counseling
La Trobe University
Melbourne, VIC12-2024
Skills
- Patient assessment
- Healthcare compliance
- Case management
- Team collaboration
- Problem solving
- Counseling techniques
- Human Development Understanding
- Group Therapy Practices
- Problem-solving abilities
- Interpersonal skills
- Continuous improvement
- Behavioral management planning
- Adaptability and flexibility
- Applied behavior analysis
Accomplishments
Bachelors Degree in Health Science (Rehabilitation Counselling)
Collaborative Online International Learning Project
Career Ready Advantage Silver Award
Auslan Sign Language (Beginner)
- Learnt sign language as a extra credit course to enhance further communication.
Timeline
Patient Revenue Service Officer
Eastern Health Hospital
02.2025 - Current
Volunteer/Side Worker for University Placement
RDA Oaklands Victoria
09.2024 - 11.2025
Junior Administrative Assistant (Internship)
Health Hub Clinic Dubai
08.2019 - 08.2019
Bachelor of Health Science - Rehabilitation Counseling
La Trobe University
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