Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Sabah Noor

Dhaka,Bangladesh

Summary

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Pathao
01.2024 - 06.2024
  • Properly load, organise, and secure equipment and orders, ensuring all items are delivered intact
  • Manage time effectively to make timely deliveries, maintain high customer satisfaction and build brand reputation

Crew Member

Burger Land, Pizza Hut
10.2023 - 12.2023
  • Assisted in kitchen operations, including food prep, assembly, and maintaining cleanliness while ensuring hygiene and safety standards
  • Worked with the team to ensure efficient workflow, handled dishwashing, and communicated with clients to meet specific cleaning requirements

Food Service Assistant

Café Delight
07.2022 - 05.2023
  • Assisted in daily food service operations, including food preparation, serving meals, and ensuring a clean and organized dining area

Host/Server

Grand Hotel
08.2021 - 06.2022
  • Greeted and seated customers, providing a warm and welcoming environment
  • Maintained cleanliness and organization in the dining area, including table setup and clearing
  • Worked collaboratively with kitchen staff to ensure smooth service during peak hours

Shift Supervisor

The Bistro
06.2020 - 07.2021
  • Supervised 10+ waitstaff and kitchen staff, ensuring smooth operations and efficient service during high-volume shifts
  • Trained new hires on policies, customer service, and food safety, while monitoring staff performance and providing feedback

Event Supervisor

Royal Catering Services
11.2018 - 02.2019
  • Supervised food and beverage service for corporate and private events, leading a team of 15+ staff members

Education

Bachelor of Commerce - Major in Accounting

University of Adelaide
02.2025

Bachelor of Business Administration -

Brac University
05.2024

Skills

  • Proficient in Microsoft Office
  • Customer Service Excellence
  • Food Safety Compliance
  • Collaborative Teamwork
  • Effective Verbal Communication
  • Interpersonal Skills
  • Proficient in Task Management
  • Customer Complaint Resolution
  • Active listening
  • Empathetic and genuine
  • Customer focus
  • Exemplary work ethic

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supervised team of 15 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

Bengali
Full Professional
English
Professional Working

Interests

  • Music
  • Crafting and DIY Projects
  • Photography
  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering
  • Horseback Riding
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Gardening
  • Playing Sports
  • Camping

Timeline

Customer Service Agent

Pathao
01.2024 - 06.2024

Crew Member

Burger Land, Pizza Hut
10.2023 - 12.2023

Food Service Assistant

Café Delight
07.2022 - 05.2023

Host/Server

Grand Hotel
08.2021 - 06.2022

Shift Supervisor

The Bistro
06.2020 - 07.2021

Event Supervisor

Royal Catering Services
11.2018 - 02.2019

Bachelor of Business Administration -

Brac University

Bachelor of Commerce - Major in Accounting

University of Adelaide
Sabah Noor