Raven Laikum
Summary
Currently an outgoing and professional call centre representative for the Australian Taxation Office. Solid history of surpassing productivity and quality targets in high-volume settings using strong written and verbal communication skills. Skillful in building long-lasting, loyal customer relationships. Enthusiastic team member eager to contribute to business success with a "can-do" attitude. Motivated to learn, grow, and excel in any workplace environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Probe CX
03.2023 - Current
- Handling Inbound Calls and Outbound Correspondence for the Australian Taxation Office
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted to new applications and maintained knowledge of current technologies.
Distribution Center Associate
Culture Kings
02.2022 - 04.2023
- Picked orders, scanned products and packed boxes.
- Daily use of computers for processing inventory and databases
- Reviewed Production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Cleaned and organised aisles, workstations and floors to promote operational productivity
Fast Food Crew Member
Nandos
04.2021 - 03.2022
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Education
Bachelor of Behavioural Science - Psychology
Queensland University of Technology
Brisbane, QLD08.2026
High School Diploma -
Corinda State High School
Corinda, QLD11.2021
Skills
- Community Outreach Programs
- Customer Service
- Attention to detail
- Proficient in Microsoft Office
- Inbound and Outbound Customer Calls
- CRM Systems
- Working in teams
- Working Autonomously
Accomplishments
- Forest Lake State School - School Captain (2015)
- Harvest Community Church - Youth Leader (2019)
- QLD Samoan Touch Team - Captain (2021)
- QLD Samoan Netball Team - Captain (2019)
Certification
- Certificate II in Active Volunteering
- Licensed in Responsible Service of Alcohol
Languages
German
Professional Working
Samoan
Professional Working
Timeline
Customer Service Agent
Probe CX
03.2023 - Current
Distribution Center Associate
Culture Kings
02.2022 - 04.2023
Fast Food Crew Member
Nandos
04.2021 - 03.2022
Bachelor of Behavioural Science - Psychology
Queensland University of Technology
High School Diploma -
Corinda State High School
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