Hi, I’m
SABIN Maskey
Unit 17/23B Cadbury Road, Claremont,Australia
Summary
Familiar with managing schedules, directing teams, and overseeing opening and closing processes. Well-versed in roster management and report writing. Exceptional interpersonal, communication and multitasking abilities. I am willing to work hard, to take new challenges and to achieve new goals. I am confident that I can do the best if I am granted opportunity.
Overview
9
years of professional experience
Work History
Woolworths Supermarket
Assistant Online Manager
02.2025 - Current
Job overview
- Developed comprehensive online marketing plans for various projects, contributing to overall company success.
- Coordinated with IT professionals to address technical issues impacting website functionality or user experience.
- Trained junior staff members in best practices for online management, fostering professional growth within the team.
- Developed email marketing campaigns, resulting in higher click-through rates and conversions.
- Collaborated with cross-functional teams to ensure consistency of branding and messaging across all online platforms.
- Managed social media accounts to increase brand awareness and customer engagement.
- Trained support staff in site implementation, updating and maintenance procedures.
Woolworths Supermarket
Customer Service, Team Member
10.2022 - 01.2025
Job overview
- Able to explain things clearly and listen carefully to what the customer needs
- Figuring out the issue quickly and find a solution that is better for the customer
- Able to be approachable and kind, regardless of the situation
- Handling several customer requests efficiently without rushing
- Adjusting to different situations and changes in policies or procedures
- Maintaining good team work
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
Radisson Blu Hotel
Assistant Barista
12.2019 - 04.2020
Job overview
- Company Overview: Dubai Waterfront, Marasi drive Business bay
- Assisting with the preparation of and serve customers with all required meals
- Ensuring great customer service and use of EPOS till, serve customers and cash up at the end of service
- Cleaning and sanitizing work areas, utensils and equipment
- Working productively with customers to meet order requirements and service expectations
- Merchandising attractive shelf displays with current offerings to drive store sales
- Reviewing orders prior to pick up for accuracy and purchase-by dates
- Placing completed orders in labeled, temperature-appropriate storage pending customer pick up
- Consistently meeting deadlines and quality goals for accuracy and timeliness
- Memorizing store layouts and planograms to fulfill orders using shortest, most efficient route
- Maintaining optimal financial controls by following loss prevention procedures and protecting cash assets
- Maintaining high satisfaction ratings by completing orders quickly and making good selections for customers
- Collaborating with managers to provide customer feedback and recommend operational changes to meet emerging trends
Padmajyoti Hotel and Family Resort
Supervisor
08.2016 - 06.2017
Job overview
- Company Overview: Sanga, Bhaktapur Nepal
- Supervising, coordinating and providing trainings to food and beverage staff and ensure a high level of customer service is delivered to guests
- Organizing workflow to ensure that employees understand their duties and responsibilities
- Maintaining stock control
- Responding to customer request in a professional and timely manner
- Communicating effectively with customer and staff member
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Australian National Institute of Management And Commerce (IMC)Hobart, Tas
MBA(Professional Accounting) from Accounting
11-2024
Kantipur International College
Bachelor from Hotel Management
01.2020
Skills
- Accurate money handling
- Sales proficiency
- Customer Relations
- Use of Micros
- Product and service sales
- Point of sale operation
- Cash Handling
- Till counting
Additional Information
- Full Australian Driver's License
- Working with Vulnerable people
- 3 dose of Covid vaccine
Timeline
Assistant Online Manager
Woolworths Supermarket
02.2025 - Current
Customer Service, Team Member
Woolworths Supermarket
10.2022 - 01.2025
Assistant Barista
Radisson Blu Hotel
12.2019 - 04.2020
Supervisor
Padmajyoti Hotel and Family Resort
08.2016 - 06.2017
Kantipur International College
Bachelor from Hotel Management
Australian National Institute of Management And Commerce (IMC)
MBA(Professional Accounting) from Accounting
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