Sabirin Mohamed
Melbourne,VIC
Summary
A dedicated and hardworking professional with a proactive, hands-on approach. Skilled at maintaining cleanliness and quickly identifying tasks that need to be done. Strong communication and problem-solving abilities, with a commitment to delivering high-quality service and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service
Coles Group
06.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers, including completing PM closing duties.
- I Restocked and organized shelves efficiently, ensuring products were well-presented and available for customers.
Hungry Jacks
the International Burger King™ Corporation
01.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Occupational Therapy
Latrobe University
Melbourne, VIC03-2028
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service
Coles Group
06.2022 - Current
Hungry Jacks
the International Burger King™ Corporation
01.2020 - 11.2021
Bachelor of Science - Occupational Therapy
Latrobe University
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