Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic
Sabrina Hasan

Sabrina Hasan

Prospect,South Australia

Summary

Passionate about building a career in early childhood education, bringing both personal and professional experience to the field. Currently pursuing a degree in Early Childhood Education and Care and have a degree in Business Administration under my belt. Being a parent myself has deepened my understanding of child development and care. I have full working rights in Australia and am eager to contribute to a nurturing, educational environment where children can thrive.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Support

AIM Scientific
Prospect, Australia
04.2023 - Current
  • Answering phones, responding to emails, and directing communications.
  • Filing and organizing physical and digital records.
  • Handling client inquiries and order follow-ups.
  • Assisting with quotations, invoices, and order tracking.
  • Entering sales, inventory, and client data into software system (MYOB).
  • Learning basic information about lab instruments, chemicals, and their uses.
  • Coordinating with couriers for timely and compliant delivery of hazardous or sensitive goods.
  • Lab equipment and chemical supplier

Telstra Service/Saves Team Member

TSA Group
Adelaide, Australia
04.2022 - 07.2022
  • Handled high-volume inbound calls from Telstra customers expressing dissatisfaction or intent to disconnect services.
  • Actively listened to customer concerns and identified key issues to provide empathetic and effective solutions.
  • Retained customers by offering personalized plans, service adjustments, and retention offers tailored to their needs.
  • Resolved billing, service, and technical complaints with professionalism and efficiency.
  • Maintained accurate call records and customer notes using internal CRM systems.
  • Met and exceeded KPIs related to customer retention, first-call resolution, and customer satisfaction.
  • De-escalated challenging calls while maintaining a calm and customer-focused demeanor.

Retail Sales Associate

Optus
Adelaide, Australia
06.2019 - 08.2019
  • Greeted and assisted customers with professionalism and enthusiasm.
  • Identified customer needs and recommended suitable Optus products and services, including mobile plans, broadband, and accessories.
  • Maintained up-to-date knowledge of Optus offerings, promotions, and technology trends.
  • Clearly explained product features and benefits to customers to support informed purchasing decisions.
  • Processed sales transactions accurately using POS systems and adhered to cash-handling procedures.

Education

Bachelor of Business Administration - Marketing & Human Resource Management

North South University
Dhaka, Bangladesh
04-2010

Certificate III - Early Childhood Education and Care

TIME Education & Training
Adelaide, South Australia

Skills

  • Communication skills
  • Customer Service
  • Organization skills
  • Microsoft Office
  • MYOB
  • Time management
  • Record keeping
  • Team collaboration
  • Creative thinking
  • Safety awareness
  • POS Systems

References

  • Tahsin Tarafdar, Former colleague, +61476219523, tarafdartahsin@gmail.com
  • Xiaoci Guo (Sookie), Former Trainer/Supervisor, +61401276729, sookieguo0222@gmail.com

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Limited

Certification

  • First Aid
  • Through their eyes (Child Safe Environments)

Timeline

Office Support

AIM Scientific
04.2023 - Current

Telstra Service/Saves Team Member

TSA Group
04.2022 - 07.2022

Retail Sales Associate

Optus
06.2019 - 08.2019

Bachelor of Business Administration - Marketing & Human Resource Management

North South University

Certificate III - Early Childhood Education and Care

TIME Education & Training

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Sabrina Hasan