Sacha Hole

· Promoted safe and inclusive environments by enforcing policies and procedures consistently.

· Facilitated community integration by organising outings, social activities, and encouraging opportunities for engagement.

· Monitored vital signs and tracked behaviours, maintaining daily records keeping supervisor and family members well-informed.

· Advocated on behalf on NDIS participants ensuring rights were respected and maintained.

• Developed strong interpersonal relationships gaining trust and respect through empathy and understanding.
• Provided compassionate care, physical assistance and holistic support enhancing quality of life.
• Maintained detailed progress notes documenting care actions, behaviours, and incidents.
• Carried out personal care services, including showering, grooming, and feeding assistance.
• Coordinated and collaborated with support teams including family members, addressing concerns or questions promptly.

• Upheld company policies and procedures ensuring organisational safety and success.
• Maintained positive staff relationships and a loyal customer network by connecting through personalised interactions.
• Effectively communicated with management, staff, and customers through active listening and clear conversation.
• Coordinated between departments ensuring seamless operations to enhance customer experience.
• Resolved staff conflicts and customer complaints calmly and professionally, fostering collaboration and positivity.
• Maintained composure making sound operational decisions under extreme pressure, prioritising effectively to meet key performance indicators.
• Motivated a diverse team fostering a culture of excellence, teamwork, and continuous improvement.