Sacha Walch

• Supervised daily operations to ensure efficient service and customer satisfaction.
• Trained and mentored staff to enhance performance and foster teamwork.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed schedules to align staffing with peak service times for increased efficiency.
• Resolved customer complaints promptly to maintain high service standards and loyalty.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Managed team of up to 90 restaurant staff, maintaining exceptional customer service and quality standards.

• Team Member Sep 2018 – 2021 (FT as of Jan '21)
• Promoted to Manager position at the end of 2021

Stepped up to the position while current Restaurant Manager was assisting other stores

• Referee 2019 - 2021
• Officiated competitive basketball games, ensuring adherence to rules and regulations.
• Trained and mentored new referees, enhancing their understanding of officiating standards.