Sachin Raizada
Thomastown,Victoria
Summary
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 10 years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Operations Team Member
Bunnings Warehouse
Thomastown, VIC
02.2022 - Current
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Submitted quote requests to suppliers to determine best rates for organization.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Packaged up damaged goods and shipped these items back to correct supplier.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
Customer department manager
Mcdonalds Australia
Southbank, VIC
01.2015 - 01.2022
- Strong experience in workforce management, planning and rostering role
- Highly organized, adaptable, and flexible
- High level communication and presentation skills
- Ability to manage multiple tasks and priorities
- Ability to work within environment of change and uncertainty
- Shift management certificate from McDonald’s (SMX)
- First aid certificate v6
- Safety and security certificate
- Food handling certificate.
- Maintained associate payroll, benefit and performance information.
- Organized and balanced multiple priorities within fast-paced environment.
- Led, built and developed team for modeling service excellence.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 25 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during all shifts.
- Evaluated employee performance on 3 months basis and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered training for staff development, change management and materials, process and technical controls.
- Maintained financial accuracy when handling over $40k in revenue each day.
Assistant Manager
Chatime Plenty Valley
Epping, VIC
06.2017 - 05.2018
- Hiring crew, ordering, customer service, making sure adequate level of stock in shop, upselling, making new customers and helping grow business, making drinks, employees performance review (weekly).
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
Advanced Diploma - Electrical And Electronic Engineering
08.2016
Certificate III - Carpentry
04.2023
Skills
- Supply Ordering
- Training Junior Team Members
- Verbal and Written Communication
- Inventory Records
- Damaged Goods Returns
- Customer Inquiries
- Receiving Policies and Procedures
- Cash Register Operations
- Administrative Support
- Customer Service
- Equipment Operation
- Operations and Procedural Knowledge
- Operational Efficiency
- Compliance Issues
- Scheduling
Additional Information
- 2
Timeline
Operations Team Member - Bunnings Warehouse
02.2022 - Current
Assistant Manager - Chatime Plenty Valley
06.2017 - 05.2018
Customer department manager - Mcdonalds Australia
01.2015 - 01.2022
Victoria University - Advanced Diploma, Electrical And Electronic Engineering
Della International College - Certificate III, Carpentry