Sachinthya De Silva

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided backup support for organizational leadership.
• Selected for Social Media team and worked closely with the Marketing Department in handling the company's Facebook,Twitter and other social media accounts .
• Planned and executed social media competitions to increase customer engagement.
• Tracked and analyzed social media and online marketing initiatives.
• Tracked competitors' content and social presence and responded appropriately when required.

Account-Victoria's Secret Intimates

• Initially as a procurement executive, established relationships with vendors to secure competitive pricing and and develop effective strategies to ensure timely deliveries.
• Liaising with the buying team and the designers to understand the needs of the US market, monitoring the buying trends of the customers to ensure we deliver the right product at the right time to the market.
• Ensuring the local manufacturers meet and maintain the high standards of the products delivered on time.

Brands:Tesco kidswear

• Overlooking Both Product development and Bulk production handling Tesco Boyswear Jersey account, which involves liaising with the Tesco buying office in UK and the local manufacturers..
• Developing, sampling & pricing the products to meet customer expectations.
• Attending buyers meetings at the Tesco head office in UK.
• Ensuring the production facility has all required information for a smooth production flow.
• Monitoring the production process with the factories.

• As a Product development & design merchandiser working with the buyers and designers, working in the garment development stage,securing the orders and handing over the orders for Bulk production.
• Managing the Next Girls wear Woven range- monitoring development of over 300 styles per season, working closely with the factory base, preparing accurate costings and quoting prices to the buyers, to secure orders placed in Sri Lanka.

• Handling all in house Marketing communications.
• Preparing Marketing reports.
• Maintained and managed customer files and databases.