Sadia Sharmin
Rapid Creek,Australia
Summary
Enthusiastic and customer-focused professional dedicated to delivering exceptional service by warmly greeting clients and ensuring a positive experience. Experienced in responding to inquiries in person, via phone, and email in a timely and professional manner. Skilled in processing payments, transactions, and account updates accurately while maintaining attention to detail. Demonstrates strong problem-solving abilities by resolving customer concerns efficiently and ensuring positive outcomes.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
4
4
years of professional experience
Work History
Team Member
Coles
Winston Hill, NSW
09.2022 - Current
- I am working as a Store Team Member at Coles, where I provided excellent customer service, maintained product quality, and supported daily store operations in a fast-paced retail environment. My primary department is Delicatessen. My responsibilities included serving customers, preparing and handling food safely, maintaining cleanliness and hygiene standards, stocking products, and working efficiently as part of a team. This role helped me develop strong customer service, communication, and time-management skills. Through my role at Coles, I gained hands-on experience in customer service, food handling, teamwork, and working under pressure. I regularly interacted with customers, resolved enquiries, followed safety and hygiene procedures, and supported team members to ensure smooth store operations.
- Coles Casurina Squire
Console Operator/Customer Service
Metro Petroleum
Redhead, NSW
04.2022 - 08.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise. Interacted positively with team members and customers to promote commitment to organization's vision and values. Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor. Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences. Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations. Operated register to process payments and collect cash payment for order totals. Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments. Walked around facility frequently to check activities. Coordinated with day management regarding on-going issues. Interviewed, trained and coached 2 member team to achieve company and store goals. Transferred, created and received stock orders on my shift on proper basis to guarantee product stability.
Education
PhD - Environmental Science
University of Technology
Sydney, AustraliaMaster's degree - Environmental Assessment and Management, Water and Coastal Management
University of Bologna
ItalyM.S. - Aquaculture
Bangladesh Agricultural University
Mymensingh, BangladeshSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Computer skills
- Creativity and innovation
- Training and mentoring
- FLUENT IN [LANGUAGE]
- Data entry
- Call center operations
Languages
English - Fluent
Italian - Beginner
Spanish - Intermediate
Hindi - Fluent
Bengali - Native
Links
http://www.linkedin.com/in/sadia-sharmin-a9585311
Timeline
Team Member
Coles
09.2022 - Current
Console Operator/Customer Service
Metro Petroleum
04.2022 - 08.2022
Master's degree - Environmental Assessment and Management, Water and Coastal Management
University of Bologna
M.S. - Aquaculture
Bangladesh Agricultural University
PhD - Environmental Science
University of Technology