Sadia Tasnim
Sandy Bay,TAS
Summary
Talented Software Engineer equipped with technical abilities and decisive nature necessary for successful job development. Expert in gathering requirements, designing systems and optimizing code. Focused and adaptable professional skilled at flexing to various positions to meet company and customer needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Insignia Financial Ltd
Sandy Bay, TAS
04.2023 - Current
- Developing strong, trustworthy relationships with customers
- Gather accurate data, understand the data, and use it to improve your work
- Provide technical support to customers via phone, email and live chat.
- Responding to customer inquiries and communicating with customers
- Maintain accurate records of all customer interactions in the company's database system.
- Understand 'what matters' to the customer beyond the presenting transaction
- Following up with the customer until the issue is resolved
- Working together as a group to share knowledge.
Customer Service Representative
Woolworths Group
Coogee, NSW
01.2020 - 12.2021
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Software Engineer (QA)
Millennium Information Solution Ltd
Dhaka, Bangladesh
03.2018 - 06.2019
- Troubleshoot software changes before and after releases to correct problems and enhance performance
- Tested and corrected problems with code and implementation to improve usability and better serve customers
- Prepared and presented technical data to management, customers, and project teams
- Automated, maintained, and optimized systems and software infrastructure for clients
- Evaluated system capabilities to resolve programs on program intent and output requirements
- Went beyond prepared scripts to fully investigate products, think laterally, and identify surprising bugs
- Tracked bugs, monitored resolutions, and worked with developers on complex issues
- Designed test plans, scripts, and procedures to maximize team efficiency and catch all software flaws
- Participated in project development through the entire Software Development Lifecycle (SDLC).
Web Developer Intern
Nexkraft Limited
Dhaka, Bangladesh
06.2017 - 02.2018
- Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3
- Designed and implemented web components across new and existing designs
- Worked on eCommerce maintenance and management for client websites
- Participated in project development through entire Software Development Lifecycle (SDLC)
- Collaborated with UI/UX teams to test and integrate new design features and capabilities
- Updated web pages and navigation tools to meet the client's current needs and improve usability
- Redesigned sections of websites to create a user-friendly, visually appealing experience
- Continuously studied and improved abilities with wide range.
Customer Service Representative
Woolworths Group
Sandy Bay, TAS
01.2022
- Answered a constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Education
Masters of Information Technology - Cyber Security and Internetworking
Macquarie University
08.2022
Bachelor of Science - Computer Science And Engineering
BRAC University
01.2017
Skills
- MS Office : MS word, MS Excel, MS PowerPoint
- Software Development
- Application Programming, Code Debugging
- Java, HTML5, CSS3
- PHP
- Yi framework, Selenium, NetBeans
- SQL, MySQL
- Workbench, Android Studio Webdriver, JMeter
Certification
- Top UP IT Training on Java, Android.
- Training of Trainers by Skill Development for Mobile Game & Application on Android.
- JAVA J2EE Training on J2EE, JAVA.
Timeline
Customer Solutions Specialist
Insignia Financial Ltd
04.2023 - Current
Customer Service Representative
Woolworths Group
01.2022
Customer Service Representative
Woolworths Group
01.2020 - 12.2021
Assistant Software Engineer (QA)
Millennium Information Solution Ltd
03.2018 - 06.2019
Web Developer Intern
Nexkraft Limited
06.2017 - 02.2018
Masters of Information Technology - Cyber Security and Internetworking
Macquarie University
Bachelor of Science - Computer Science And Engineering
BRAC University
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