Sadiah Khan
Sydney,NSW
Summary
Dedicated Health Professional with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
9
9
years of professional experience
Work History
Clinical Coordinator
Direct Focus Solutions
2023.04 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of 10 psychologists, occupational therapists, therapy assistants, behaviour support practitioners and speech pathologists
- Built strong relationships with patients and families for optimized care satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Organized systems for tracking patient records to improve ease of retrieval.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Working alongside various stakeholders and department of communities justice
- Service agreements and NDIS funding tracking including quotes of services
- Training of new systems for staff members.
- Chaired Clinical and Case Meetings weekly
- Meeting minutes
Customer Sucess
Bryant Dental, Sydney
2021.03 - 2023.03
- Answering phones and managing a busy switchboard with a positive attitude (20 - 30 calls daily inbound and outbound )
- Liasing with couriers both international and local. Sendle, Australia Post, TOLL, Fed ex and DHL .
- Booking travel and accomodation for sales reps and eastern sales manager (both international and local) - managing schedules for all staff in sales including director of Australian sales.
- General PA duties to Director of Australian Sales.
- Ordering office supplies, organise stock and use inventory control system (Zoho Inventory, Zoho CRM, Zoho desk, Zoho forms, DEAR Inventory)
- Developed standard operating procedures and internal processes related to program.
- Data entry and spreadsheet use on a daily basis to track sales, warranty claims and issues and breakages.
- Creation of flow charts and manuals in Australian office to increase productivity and onboarding of staff.
- Assist in Trade shows - Melbourne Australian Dental EXPO, Australian Uni's
- Help create exceptional customer experiences (going the extra mile)
- Building strong relationships with customers including weekly check ins with clients to increase trust.
- Practice visits: Visiting customers in their practices to ensure they are happy with their product.
Dental Assistant
Bupa Dental Castle Towers
2020.03 - 2022.05
- Chair side assisting - Check up and Clean, Restorative, Orthodontic, Oral surgery and Cosmetic.
- Clean and prepare clinic in accordance to ADA Infection control standards
- Prepare and deliver materials to dentist in clinic. This includes 4 handed dentistry and experience in working with left handed dentists.
- Stock control - ordering stock, organising stock, meeting with Suppliers for best deal - Use of Bupa's own system : Dentishop.
- Training new staff and ongoing training of dental assistants including holding training days once a month to ensure standards are upheld.
- Monitored, analyzed and corrected staff performance and worked with practice manager to raise standards of practice.
- Front desk reception - greeting and payment processing (eftpos, hicaps)
- Managing a busy phone line , patient accounts and pending accounts
- Patient information data entry, scheduling appointments including managing recall lists
- Following COVID 19 measures
- Processing referrals and release of Records
- Providing support to PM where needed
- Planning staff events and staff lunches.
- Implement new policies and educate staff on changes.
- Setting up a brand new practice and implementing protocols and work flow procedures.
Dental Assistant, Chairside
Beyond 32 Dental
2017.03 - 2020.03
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Social Media Marketing - Canva, Capcut and Facebook. (Instagram, Tik tok and Facebook)
Dental Assistant Trainee
HCF
2015.01 - 2017.01
- Prepared dental rooms and materials.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Prepared patient X-rays and images by [Action] for review by dentist.
Education
Bachelor of Arts - Fashion Design
Whitehouse Institute of Design
Sydney02.2018
Diploma - Dental Assisting
Foundation Education
01.2017
Diploma of Merchandising - Fashion Business
Lamode Fashion College
01.2016
Skills
- Creative
- Problem Solving
- Team work
- Interpersonal skills
- Sales Delivery
- Service-Driven Sales
- B2B Sales and Service
Timeline
Clinical Coordinator
Direct Focus Solutions
2023.04 - Current
Customer Sucess
Bryant Dental, Sydney
2021.03 - 2023.03
Dental Assistant
Bupa Dental Castle Towers
2020.03 - 2022.05
Dental Assistant, Chairside
Beyond 32 Dental
2017.03 - 2020.03
Dental Assistant Trainee
HCF
2015.01 - 2017.01
Bachelor of Arts - Fashion Design
Whitehouse Institute of Design
Diploma - Dental Assisting
Foundation Education
Diploma of Merchandising - Fashion Business
Lamode Fashion College
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