Sadman Mahee Alam
17 Smith Street, Maidstone ,VIC
Summary
Developed strong skills in customers service and sales within
fast-paced retail environment, seeking to transaction into new field. Demonstrated ability to handle transactions, manage inventory, and assist customers efficiently. Looking to leverage these transferable skills to add value and drive success in different professional setting.
Overview
1
1
year of professional experience
Work History
Guest Service Agent
Mantra Hotel
Southbank, VIC
03.2026 - Current
- Responded to guest inquiries and resolved complaints promptly, enhancing overall customer satisfaction.
- Provided information about hotel amenities and local attractions, improving guest experience during stays.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Created welcoming and comfortable environment for guests.
- Assisted guests with variety of services and local attraction information.
Treasure
Retail Sales Associate
Pacific Werribee, VIC
01.2026 - 03.2026
- Assisted customers in buying, selling, trading, and renting refurbished devices, including smartphones, tablets, and laptops, ensuring solutions matched customer needs and budgets.
- Provided clear product explanations on devices condition, specifications, warranties, and pricing to build customer trust and confidence.
- Conducted initial device inspections for trade-ins, checking physical condition, functionality, and accessories before processing transactions.
- Processed sales, rentals,and exchanges accurately using POS system while handling cash and electronic payments.
Store Front Staff Member
Papalinos Pizza
Prahran, VIC
11.2025 - 01.2026
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing.
- Maintained store cleanliness and organization, contributing to a welcoming environment.
- Collaborated with team members to restock inventory and display merchandise effectively.
Store Front Staff Member
Sankranti Australia
Galleria Melbourne, VIC
08.2025 - 11.2025
- Managed store opening/closing procedures efficiently to minimize downtime and maintain security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
BBA - Business Analytics
Torrens University Australia
Melbourne, VIC07-2028
Skills
- Cleanliness and hygiene
- Reliability and punctuality
- Customer assistance
- Customer service
- Relationship building
- Safety oversight
- Friendly and helpful
- Honest and dependable
- Store maintenance
- Patience and empathy
Timeline
Guest Service Agent
Mantra Hotel
03.2026 - Current
Treasure
Retail Sales Associate
01.2026 - 03.2026
Store Front Staff Member
Papalinos Pizza
11.2025 - 01.2026
Store Front Staff Member
Sankranti Australia
08.2025 - 11.2025
BBA - Business Analytics
Torrens University Australia