Saeeda Ali
Melbourne,VIC
Summary
Dynamic professional experienced in fast-paced environments, recognized for delivering high-quality work under pressure. Proven expertise in customer service, multitasking, and time management, ensuring every customer interaction is positive and memorable. Adept at quickly learning and applying new skills to adapt to changing situations effectively. Committed to continuous improvement and leveraging adaptability to thrive in diverse settings.
Overview
5
5
years of professional experience
Work History
Operational Team Member
the Goodguys
Brighton, Vic
06.2022 - Current
- Provided customer service support by responding to inquiries in a timely manner, such as Uber and click and collect.
- Ensured compliance with company policies, procedures and standards.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Answered customer inquiries via phone and emails.
- Resolved customer complaints effectively using conflict resolution techniques.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines, such as WAV.
- Provided support and guidance to customers regarding conflict resolutions with GRD repairs, TGG delivery issues, such as radaro and solvups.
Operator Team Leader
Yumi's quality foods
Hallam, Victoria
10.2019 - 06.2022
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Monitored operating machinery to assess progress. Adjust the settings and maintain the desired tension and speeds, such as the use-by date, for the sleeving belts.
- Performed daily safety checks on robots and equipment to ensure optimal operation.
- Verified that all materials are available for the packing process.
- Operated automated equipment such as conveyors, palletizers, scales, labelers.
- Followed instructions from supervisors regarding product packaging requirements.
Education
Year 12 -VCAL -
Noble Park Secondar College
Victoria10-2019
YEAR 11 VET COURSE - Family And Community Services
FOUNDATION LEARNING CENTER
Narre Warren, VIC10-2018
Associate of Arts - HAIR DRESSING
FOUNDATION LEARNING CENTER
NARREE WARRANSkills
- Attentive and observant
- Guidance in Team Dynamics
- Strong Written and oral Communication
- Critical thinking and problem-solving skills
- Reliable, punctual, and dedicated
References
References available upon request.
Timeline
Operational Team Member
the Goodguys
06.2022 - Current
Operator Team Leader
Yumi's quality foods
10.2019 - 06.2022
Year 12 -VCAL -
Noble Park Secondar College
YEAR 11 VET COURSE - Family And Community Services
FOUNDATION LEARNING CENTER
Associate of Arts - HAIR DRESSING
FOUNDATION LEARNING CENTER
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