Professional operational expert with strong foundation in optimizing workflows and enhancing efficiency. Known for reliability and adaptability in dynamic environments, consistently delivering valuable insights and solutions. Expertise in team collaboration and achieving operational goals, ensuring seamless operations and continuous improvement.
Overview
10
10
years of professional experience
Work History
Operational team member
FedEx Express Australia PTY LTD
10.2023 - Current
Coordinated cross-functional teams for successful project completion and increased productivity.
Analyzed performance metrics, identifying trends and implementing necessary adjustments for continuous improvement.
Collected, arranged, and input information into database system.
Evaluated vendor relationships, negotiating contracts for better pricing and service conditions.
Loading and unloading materials from a variety of vehicles
Moving pallet-packed materials around the site or storage facility
Checking loads are secure
Performing equipment checks and basic maintenance
Following written instructions and keeping records
General duties related to preparing of trailers
Adhering to health and safety regulations
Completing physical tasks quickly and accurately
Maintain a safe work environment
Wear safety equipment
Clean and tidy work area regularly
Coordinated cross-functional teams for successful project completion and increased productivity.
Analyzed performance metrics, identifying trends and implementing necessary adjustments for continuous improvement.
Collected, arranged, and input information into database system.
Evaluated vendor relationships, negotiating contracts for better pricing and service conditions.
Factory Line Worker
Mondelez International
09.2022 - 05.2023
Prepared machine for production processes by equipping with required tools and parts
Documented daily production data and submitted accurate time logs to keep management up to date
Monitored and observed production line to watch for pileups and jams
Verified production orders prior to starting set-up
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
Manipulated controls to set, activate and adjust mechanisms on machinery
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs
Lubricated parts and performed minor maintenance to improve machine function
Organized pallets and secured materials with plastic wrap to prepare for movement to skids
Helped achieve team goals by rotating production lines and daily duties to meet demand
Met or exceeded target for on-time customer shipments
Used daily system logs to document production information, discussing issues with management
Specialist – Operational Analyst
Healthrecon connect LLC
01.2019 - 12.2021
Streamlined tasks and eliminated redundancy by verifying accurate data tracking of account records
Identified operational and performance issues and worked with managers to resolve concerns
Analysed systems and processes to understand current functionality and impact of operational changes
Worked directly with subject matter experts to elicit business needs and document business requirements
Analysed operational performance to identify pain points and provided actionable solutions to management
Educated personnel on company policies to foster improved customer retention and increased revenue
Compared business performance and operating policies against benchmarks
Translated business requirements into functional requirements to support internal teams
Business Intelligence Analyst
RCM Medigain Colombo (PVT) Ltd.
10.2017 - 01.2019
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
Identified and analysed user requirements, procedures, and processes to develop optimization strategies
Collaborated with stakeholders to define features, integrations, and partnerships
Delivered timely support by tracking issues and communicating resolutions to end users
Recommended improvements to existing or proposed systems to enhance solution functionality
Improved processes and procedures to achieve key performance metrics
Developed reports or created dashboards, providing financial-related information to make informed business decisions
Analysed operational data, surfacing insights and findings to support business and technical decisions
Business Intelligence Analyst
Medigain LLC
03.2015 - 02.2016
Analysed business requirements into technical requirements for reporting and visualizations, data models and databases
Conducted data analysis, profiling, and quality assessment to maintain integrity of business data
Generated daily, monthly, and annual reports to address short- or long-term business intelligence questions
Summarized conclusions of business intelligence analyses and presented findings at executive meetings
Educated users on correct interpretation of financial, statistical and qualitative data
Helped resolve issues with data analytics and visual representation to deliver relevant insights to senior business leaders
Sales Executive - IT
Abans Group Sri Lanka
09.2014 - 03.2015
Used cold calling and networking to sell products and services
Sourced new sales opportunities through inbound lead follow-up
Contacted current and potential clients to promote products and services
Negotiated terms of sales agreements and developed contracts to successfully close sales
Conducted market research to identify selling possibilities and evaluate customer needs
Contacted existing customers or clients to gather testimonials and evidence to support sales proposals
Identified product or service improvements by remaining current on industry trends, market activities and competitors
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Customer Financial Services Administrator-associate at Fedex Express South Africa Pty LtdCustomer Financial Services Administrator-associate at Fedex Express South Africa Pty Ltd