Safa Laftah
Summary
Highly motivated university student with a strong desire to contribute to a growing industry. Seeking a position that will provide an opportunity to showcase multitasking, determination, and organizational skills. Committed to delivering exceptional results and eager to take on new challenges. Passionate about making a meaningful impact and ready to bring enthusiasm and dedication to a dynamic work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optical Assistant
Expert Eye Care
Kingsgrove, NSW
02.2024 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Coordinated marketing efforts such as social media campaigns or special promotions that attracted new customers and increased brand awareness.
- Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Retail Sales Assistant
Spendless Shoes
Casula
07.2022 - Current
- Executed duties consistently while maintaining quality standards.
- POS Transactions
- Replenished stock
- Adjusted items to the right stock
- Applied detailed presentation skills
- Faced merchandise forward
- Customer service and sales
- Stock and window display
- Achievements:
- Consistently received positive feedback from employer and customers
Christmas Casual Retail Assistant
Bras N Things
Merrylands
10.2021 - 01.2022
- Duties:
- POS Transactions
- Replenished stock
- Adjusted items to the right stock
- Applied detailed presentation skills
- Faced merchandise forward
- Customer service and sales
- Stock and window display
- Achievements:
- Consistently received positive feedback from employer and customers
- Mentioned on company's weekly wrap up for excellent work ethic
Student Volunteer
Target
Bankstown
02.2021 - 02.2021
- Completed assigned tasks accurately and efficiently.
- Replenished stock
- Applied presentation skills
- Faced merchandise forward
- Customer service
- Stock display
- Achievements:
- Consistently received positive feedback from employer and customers
Student Volunteer
Chemist Warehouse
Bankstown
05.2019 - 05.2019
- Handled multiple tasks efficiently and diligently.
- Replenished stock
- Applied presentation skills
- Faced merchandise forward
- Customer service
- Stock display
- Achievements:
- Consistently received positive feedback from employer and customers
Education
Bachelor Of Medical Science - Health Education
University of Technology Sydney
Sydney, NSWHigher School Certificate -
Birrong Girls High School
Birrong01.2021
Skills
- Microsoft Office
- Completing sales transactions, exchanges and returns
- Sunnix
- PRODA
Certification
- Certificate III Retail Services
- Birrong Girls High School
- 2020-2021
Languages
Arabic
Native or Bilingual
Timeline
Optical Assistant
Expert Eye Care
02.2024 - Current
Retail Sales Assistant
Spendless Shoes
07.2022 - Current
Christmas Casual Retail Assistant
Bras N Things
10.2021 - 01.2022
Student Volunteer
Target
02.2021 - 02.2021
Student Volunteer
Chemist Warehouse
05.2019 - 05.2019
Bachelor Of Medical Science - Health Education
University of Technology Sydney
Higher School Certificate -
Birrong Girls High School