Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Malik

Spring Hill,QLD

Summary

Motivated and versatile marketing and customer service professional with years of experience across retail, healthcare, and education sectors. Proven ability to develop and implement effective marketing strategies, build strong stakeholder relationships, and deliver exceptional customer service. Skilled in digital marketing, project management and customer care with a keen eye for detail and a strategic mindset. Adept at working under pressure and adapting to new challenges.

Overview

10
10
years of professional experience

Work History

Optical Assistant

Specsavers
08.2019 - Current
  • Achieved Level 3 certification within six years, demonstrating commitment to professional growth.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.


Marketing Officer

Haines Wilson and ITP (Financial Broker)
09.2022 - 01.2023
  • Successfully grew social media presence, increasing Instagram and Facebook followers by 500 each, despite being the first marketing role.
  • Designed and executed marketing campaigns to boost brand awareness and client bookings via website.
  • Managed content creation and scheduling for Instagram, Facebook, and LinkedIn, including text, blogs, and email marketing.
  • Developed expertise across platforms such as Microsoft Office 365, Meta Business Suite, Adobe Suite, Canva, Hootsuite, Mailchimp, Wix, and more.
  • Maintained strong stakeholder relationships, regularly collaborating with business owners to refine marketing strategies.

Manager/2IC Manager

Factorie
01.2015 - 08.2019
  • Led a team to consistently exceed sales targets and KPIs.
  • Delivered excellent customer service, going above and beyond to assist customers.
  • Managed visual merchandising to keep store trendy and sales-optimized.
  • Handled cash and point-of-sale operations with accuracy and professionalism.

Administration Officer

Clifford Park Special School
02.2015 - 10.2015
  • Managed office operations, including document organization, expense tracking, and communication.
  • Supported event planning, including vendor research and participant coordination.
  • Maintained accurate records and handled inquiries efficiently.

Education

Bachelor of Business And Commerce - Marketing

University of Southern Queensland
Toowoomba, QLD
01-2022

Diploma - Travel And Tourism

Flight Centre Travel Academy
Brisbane, QLD
01-2017

Diploma - Business

Flight Centre Travel Academy
Brisbane, QLD
01-2017

High School Diploma -

Centenary Heights State High School
Toowoomba, QLD
01-2013

Skills

  • Customer Service & Relationship Management
  • Strong Communication & Interpersonal Skills
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Content Creation & Graphic Design (Canva, Photoshop)
  • Web Design & Social Media Marketing
  • Calm Under Pressure & Adaptability
  • Campaign Planning & Strategic Thinking

Timeline

Marketing Officer

Haines Wilson and ITP (Financial Broker)
09.2022 - 01.2023

Optical Assistant

Specsavers
08.2019 - Current

Administration Officer

Clifford Park Special School
02.2015 - 10.2015

Manager/2IC Manager

Factorie
01.2015 - 08.2019

Bachelor of Business And Commerce - Marketing

University of Southern Queensland

Diploma - Travel And Tourism

Flight Centre Travel Academy

Diploma - Business

Flight Centre Travel Academy

High School Diploma -

Centenary Heights State High School

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Tasha Malik