Safal Subedi
The Gap,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Liquor Warehouse
12.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Shift Supervisor
Cloncurry Puma Roadhouse
06.2023 - 11.2023
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
Roadhouse Attendant
Cloncurry Puma Roadhouse
04.2021 - 06.2023
- Greeted customers and provided excellent customer service.
- Responded promptly to customer inquiries regarding products, prices and availability of goods or services.
- Operated cash registers efficiently while maintaining proper security measures at all times.
- Complied with health regulations when handling food items such as hamburgers, fries and hot dogs.
- Monitored CCTV cameras for any suspicious activity within the premises.
- Stocked shelves with merchandise from storage areas according to established rotation schedules.
Customer Service Cashier
Charlie's Fruit Market
03.2020 - 11.2021
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Skills
- Customer-Oriented
- Safety Reviews
- Schedule Management
- Inventory Control
- Continuous Improvement
- Conflict Resolution Techniques
- Adaptable
Certification
- QLD Responsible Service of Alcohol
- QLD Driving license
- High Risk Forklift License
- Willing to undergo any training and gain any licenses and certification
Languages
English
Professional
Nepali
Professional
Timeline
Duty Manager
Liquor Warehouse
12.2023 - Current
Shift Supervisor
Cloncurry Puma Roadhouse
06.2023 - 11.2023
Roadhouse Attendant
Cloncurry Puma Roadhouse
04.2021 - 06.2023
Customer Service Cashier
Charlie's Fruit Market
03.2020 - 11.2021
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