SAGAR DEWALI
Melbourne
Summary
Dynamic Cleaning Supervisor with a proven track record at BIC, DOWNER & MERMAID enhancing sanitation standards and boosting team efficiency through effective training and clear communication. Skilled in inventory management and client relations, I successfully resolved client complaints, fostering trust and satisfaction while maintaining a safe working environment.
Im qualified Cleaning Supervisor with proven ability to manage and lead cleaning teams effectively. Demonstrated success in maintaining high standards of cleanliness and safety in diverse environments. Efficiently used attention to detail and problem-solving skills to address challenges and improve processes. I have Confident leader experienced in supervising work. i have good attitude to motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
6
6
years of professional experience
Work History
Cleaning Supervisor
BIC
05.2024 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment,
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Making roster and filling the gaps when staffs are on leave,
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Communicated repair needs to maintenance staff.
- Investigated client complaints and resolved issues to increase customer satisfaction and establish trust.
- Completing audit on time and suumitting to client to advise of cleaning standard,
Cleaning Supervisor
Downer
02.2022 - 05.2024
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Monitored staff performance and provided feedback to drive productivity.
Cleaning Supervisor
Mermaid
04.2019 - 02.2022
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
Skills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Scheduling and planning
- Workload prioritization
- Task delegation
- Job tracking
- Recruitment and hiring
- Customer service
- Staff training and development
- Guest relations
- Staff scheduling
- Staff motivation
- Clear communication
- Stock inventory management
Timeline
Cleaning Supervisor
BIC
05.2024 - Current
Cleaning Supervisor
Downer
02.2022 - 05.2024
Cleaning Supervisor
Mermaid
04.2019 - 02.2022
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