Sagar Rayalu
Canberra,ACT
Summary
Having Master of Business Management from the University of Canberra, looking for the first break into the corporate world. Keen reader about business administration, sales and customer service across a variety of fast paced industries. I have proven time management skills and am able to meet deadlines while producing high quality results. I have the flexibility to work independently or as part of a team. I am driven to ensure the completion of duties that achieve customer satisfaction. Results-driven APS4 professional with a solid understanding of remuneration structures and performance management. Proven ability to support service officers effectively while processing urgent payments and ensuring customer service excellence.
Overview
11
11
years of professional experience
Work History
APS4
Services Australia
04.2024 - Current
- Quality checks: QOL & QMA.
- LPS: Support to Service Officers on calls and processing.
- Granting: Urgent payments and Advance payments
- Finalizing: Rent Certificates and Earning
- Coding: Medical certificates and Rental details
- Work procedure: Checking the blueprints and applying them correctly.
Crew Member
Boost
04.2022 - 09.2024
- Preparation of Juices
- Ability to follow recipes consistently.
- Professional and respectful customer service.
- Itemization of stock and requesting replacements where required.
APS3
Services Australia
04.2023 - 03.2024
- Coding: Medical certificates & Rental details.
- Granting: Urgent payments & Advance Payments
- Finalizing: Rent Certificates & Earnings.
- Granting various exemptions.
- Helping customers socially: Referrals to Social worker & Social organizations
- Self Service Coaching: Uploading documents, Reporting, putting up claims
- MyGov assist: Linking codes, New account set up & Email – release
- Work procedure: Checking the blueprints and applying them correctly.
- Provide quick fix support.
Shift Supervisor
Red Rooster Charnwood
02.2020 - 12.2021
- Performing KPI and cashier settlements and carious store reports.
- Preparation of menu items and other raw items.
- Salting and brining chicken
- Ability to follow store steps and procedures consistently.
- Maintenance of store’s hygiene and cleanliness.
- Delivery unpacking stock.
Kitchen Operator
Top Juice Canberra
06.2017 - 01.2021
- Preparation and mix juices.
- Ability to follow recipes and directions consistently.
- Professional and courteous customer service
- Itemization of stock and requesting replacement were required.
Administrative Assistant
H & R Block
02.2018 - 06.2018
- Planning and scheduling meetings for senior staff members.
- Implementation of business agendas.
- Managing student records.
- Collation of student assessment material and recording test results
In – Store Manager and Operator
Ali Baba
11.2016 - 06.2017
- Managing and handling of customer requests and complaints.
- Maintaining professional and pleasant customer service.
- Delivery unpacking and stock take.
- EFTPOS transactions and money handling.
Team Analyst
Collaborative Consulting Canberra
05.2016 - 07.2016
- Successful completion of website ahead of scheduled deadlines
- Part of team awarded the “Best Web Development Project"
- Analysis of technical work for web development and measured against client requirements
- Able to provide critical analysis to improve work outcomes
- Can conduct market research to keep up to date with industry standard
In Store Manager
Pizza Hut
12.2014 - 02.2016
- Ensuring professional presentation of the store and self.
- Able to keep calm under pressure.
- Ability to take concise instruction for orders in person and over the phone.
- Increase efficiency of store resulting in substantial increase in sales.
Education
Master of Business Management - Human Resource management, Remuneration & Performance management, Staffing & HR Development, Organizational Behavior
University of Canberra
A.CT.01.2016
Skills
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- Microsoft Office: Access
- Microsoft Office: Outlook
- Understanding of remuneration structures
- Understanding of performance management
- Strong communication
- Logical reasoning ability
Personal Information
Residency: Australian Citizen
Timeline
APS4
Services Australia
04.2024 - Current
APS3
Services Australia
04.2023 - 03.2024
Crew Member
Boost
04.2022 - 09.2024
Shift Supervisor
Red Rooster Charnwood
02.2020 - 12.2021
Administrative Assistant
H & R Block
02.2018 - 06.2018
Kitchen Operator
Top Juice Canberra
06.2017 - 01.2021
In – Store Manager and Operator
Ali Baba
11.2016 - 06.2017
Team Analyst
Collaborative Consulting Canberra
05.2016 - 07.2016
In Store Manager
Pizza Hut
12.2014 - 02.2016
Master of Business Management - Human Resource management, Remuneration & Performance management, Staffing & HR Development, Organizational Behavior
University of Canberra