Samantha Mack
-
Burleigh Waters
Summary
I am a personable and dedicated professional with a strong ability to adapt my skills across a variety of roles and environments. Known for my positive attitude and collaborative approach, I thrive in team settings and take pride in building strong relationships with colleagues, clients and stakeholders. Highly motivated and outcome-focused, I bring enthusiasm and flexibility to every challenge, driven by a genuine passion for personal growth, partnership development, and contributing meaningfully to shared success.
Overview
10
10
years of professional experience
2023
2023
years of post-secondary education
Work History
APS4
Services Australia
02.2023 - Current
- Provide assistance to customers via inbound/outbound contact, process claims and non new claim work.
- Problem solve complex situations to provide an outcome for customers and stakeholders.
- Quality checking other employee's work to confirm accuracy and provide feedback if necessary to continue to delivery correct operational standards across the agency.
- Support individuals with call listening, providing one on one support and feedback to progress their skills and knowledge.
- Complete documentation, recognizing discrepancies and promptly addressing for record and activity correctness.
- Complete referrals to third parties/stakeholders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Senior Therapist
Laser Clinics Australia
02.2019 - Current
- Enhanced client relationships through excellent customer service and effective communication skills.
- Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
- When in management role, Id conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all appointments within timeframes.
Assistant Store Manager
Kookai
10.2015 - 12.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Education
Provide Cardiopulmonary Resuscitation -
Australia Wide First Aid
Diploma of Beauty Therapy - undefined
Victoria Polytechnic
Skills
Problem-solving
Active listening
Excellent verbal and written communication
Complaint resolution
Computer skills
Data entry
Team management
Data/analytical collection
Friendly, positive attitude
Flexible and adaptable
Multitasking Abilities
Organization and time management
Timeline
APS4
Services Australia
02.2023 - Current
Senior Therapist
Laser Clinics Australia
02.2019 - Current
Assistant Store Manager
Kookai
10.2015 - 12.2018
Diploma of Beauty Therapy - undefined
Victoria Polytechnic
Provide Cardiopulmonary Resuscitation -
Australia Wide First Aid
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