Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sagar Bala Kasu

Summary

Proactive and highly skilled professional with a track record in technical development of Business, Project Engineering Delivery and Production Driven - Heavy Industry and Fabrication. Physically dexterous and hardworking Engineer with extensive experience in Manufacturing, Maintenance, QA & QC and Project controlling, CAD design works, plus experienced in delivering multimillion dollar projects throughout Australia and Internationally. A progressive and organized person with exceptional interpersonal skills, project abilities and ensuring timely / accurate technical activities are delivered to scope or assigned tasks/ activities.
Overall looking for a suitable position with a leading business, which not only believes in giving people the freedom to do a great job but will also supports them in achieving their future ambitions. My aim is to be employed in an engineering environment that challenges me to improve my current knowledge and skillset, while attempting to exceed expectations of me through my five years of career experiences and accomplishments. Analytical and performance-driven with experience in mechanical engineering. Evaluates designs and implements new technologies to produce innovative equipment. Possesses proven track record of creating successful and cost-efficient designs.

Overview

4
4
years of professional experience

Work History

Technical Coach

AGL ENERGY
02.2023 - Current
  • Providing timely and professional support to customers via various channels such as phone, email, or chat
  • Addressing their questions, concerns, and complaints related to gas and electricity services
  • Troubleshooting: Diagnosing and resolving technical issues related to gas and electricity connections, meter readings, billing discrepancies, and service interruptions
  • Contract and Account Management: Managing customer accounts, updating personal information, and handling contract-related matters, such as renewals and terminations
  • Knowledge of Regulatory Compliance: Staying up to date with industry regulations and ensuring that customers are informed about their rights, options, and responsibilities as consumers
  • Product Knowledge: Having a thorough understanding of the gas and electricity products and services offered by the company
  • Advising customers on the best plans or options based on their needs and usage patterns
  • Record Keeping: Accurately documenting customer interactions, inquiries, and resolutions in the company's database or CRM system.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Teaching Assistant

University of Adelaide
07.2022 - 02.2023
  • Teaching a practical to the Mechanical engineering students for fluid Dynamics
  • Study the concepts of the subject and teach to the students
  • Provide supervision and instruction to the students during practical classes
  • Help the students to understand concepts regarding the subject
  • Verifying students results during practical and assessing their reports
  • Responsible to follow all safety standards while working in the laboratory
  • Consulting the students about their difficulties
  • Communicate with students about their queries via email and face-to-face
  • Demonstrate the use of different software and perform the practical
  • Marking the assignments submitted by students
  • Provide the appropriate feedback reports to students for their improvement.

TEAM LEADER

TSA Group
03.2021 - 02.2023
  • Team Management: Providing leadership and guidance to a team of CSRs
  • Organizing work schedules, assigning tasks, and monitoring daily activities to ensure efficient and effective call centre operations
  • Performance Monitoring: Tracking and analysing individual and team performance metrics, such as call volume, average handling time, customer satisfaction scores, and first-call resolution rates
  • Coaching and Development: Conducting regular coaching sessions and performance evaluations with team members
  • Identifying areas for improvement and providing constructive feedback to enhance their skills and productivity
  • Quality Assurance: Ensuring that the team adheres to established quality standards and call centre policies
  • Monitoring calls for compliance, accuracy, and adherence to customer service guidelines
  • Escalation Management: Handling complex or escalated customer issues that require higher-level intervention
  • Assisting CSRs in resolving challenging situations and finding satisfactory solutions
  • Motivation and Morale: Fostering a positive and supportive work environment to boost team morale and motivation
  • Recognizing and rewarding outstanding performance to encourage employee engagement
  • Communication: Facilitating clear communication between management and CSRs
  • Sharing important updates, changes in processes, and new initiatives to keep the team informed
  • Reporting: Preparing and presenting regular reports on team performance, key performance indicators (KPIs), and areas that need improvement to call centre management
  • Problem-solving: Assisting CSRs in resolving technical issues, addressing customer complaints, and handling difficult customers with a focus on achieving positive outcomes.

Machine Operator

SMR Automotive
05.2021 - 06.2021
  • Operating machine which manufactures an Automotive Products
  • Manage a quality of products as per a standard
  • Troubleshooting in a machine’s technical issues
  • Perform a general maintenance of the machine monthly
  • Assembling the electronics circuit bord and manufacturing
  • Following the safety standards of the machine and managing safety
  • Scheduling major maintenance of the machine by communicating with maintenance
  • Team
  • Perform the general cleaning of the machine
  • Maintain the production rate with lower waste rate.

STORE MANAGER

X CONVENIENCE
03.2020 - 01.2021
  • Overseeing daily operations, including fuel and retail sales, inventory management, and ensuring compliance with safety and environmental regulations
  • Staff Leadership: Managing and training a team of employees, ensuring excellent customer service, and maintaining a positive work environment
  • Sales and Revenue: Driving sales and revenue growth through effective merchandising, promotions, and customer retention strategies
  • Financial Management: Handling financial aspects, such as cash handling, budgeting, and reporting
  • Safety and Compliance: Ensuring adherence to safety protocols, fuelling procedures, and compliance with industry regulations
  • Customer Relations: Providing exceptional customer service and resolving any customer inquiries or complaints
  • Maintenance and Upkeep: Ensuring the cleanliness and maintenance of the petrol station and its facilities
  • Inventory Control: Managing fuel and retail inventory levels, ordering supplies, and minimizing waste
  • Record Keeping: Accurate documentation of sales, transactions, and inventory levels
  • Problem-Solving: Handling unexpected situations, such as equipment malfunctions or staffing issues, with efficiency and professionalism.

Education

Master of Engineering - Aerospace

The University of Adelaide

Bachler of Engineering - Aerospace

SRM University

Skills

  • Relationship building and project Management
  • Problem solving and Analytical skills
  • Verbal and Written communication skills
  • Engineering design, Analysis, and simulation
  • Manufacturing Processes and NDT testing
  • Regulatory Compliance
  • SOFTWARE SKILLS
  • Proficient in AutoCAD Inventor
  • Proficient in ANSYS
  • Intermediate in SolidWorks

Languages

Telugu
Native or Bilingual
Tamil
Professional Working
Hindi
Professional Working

Timeline

Technical Coach

AGL ENERGY
02.2023 - Current

Teaching Assistant

University of Adelaide
07.2022 - 02.2023

Machine Operator

SMR Automotive
05.2021 - 06.2021

TEAM LEADER

TSA Group
03.2021 - 02.2023

STORE MANAGER

X CONVENIENCE
03.2020 - 01.2021

Master of Engineering - Aerospace

The University of Adelaide

Bachler of Engineering - Aerospace

SRM University
Sagar Bala Kasu