Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Sage Denton

Retail Assistant
Cameron Park,NSW

Summary

Reliable and hard working retail professional successful at promoting customer loyalty and satisfaction with high attention to individual needs. Knowledgeable about product merchandising, payment processing and customer service. Dedicated and dependable relationship-builder with excellent organizational strengths and eagerness to learn and grow both professionally and personally.

Overview

1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience

Work History

Retail Assistant

Cotton On Group
Newcastle, NSW
11.2020 - Current
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Helped customers complete purchases, locate items and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Department Manager

IGA Supermarket
Gloucester, NSW
09.2017 - 03.2020
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Systematized units of inventory, improving rate of internal loss prevention.
  • Prepared detailed reports for management to review sales and inventory data and support shrink minimization and safety awareness.
  • Communicated with managers of other departments to maintain transparency.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Education

Gloucester High School
Gloucester, NSW
02.2012 - 08.2016

Skills

    Microsoft applications proficiency

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Certification

RSA/RCG Competency

References

Carissa McDonald - Produce Manager IGA - 0421184339

Brett Scott - Manager Cotton ON - 0452522181

Troy Ellis - Former Landlord - 0428417497

Timeline

RSA/RCG Competency

01-2024

Retail Assistant

Cotton On Group
11.2020 - Current

Department Manager

IGA Supermarket
09.2017 - 03.2020

Gloucester High School
02.2012 - 08.2016

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Sage DentonRetail Assistant