Sage Denton
Retail Assistant
Cameron Park,NSW
Summary
Reliable and hard working retail professional successful at promoting customer loyalty and satisfaction with high attention to individual needs. Knowledgeable about product merchandising, payment processing and customer service. Dedicated and dependable relationship-builder with excellent organizational strengths and eagerness to learn and grow both professionally and personally.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Retail Assistant
Cotton On Group
Newcastle , NSW
2020.11 - Current
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Folded and arranged merchandise in attractive displays to drive sales.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Department Manager
IGA Supermarket
Gloucester , NSW
2017.09 - 2020.03
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Systematized units of inventory, improving rate of internal loss prevention.
- Prepared detailed reports for management to review sales and inventory data and support shrink minimization and safety awareness.
- Communicated with managers of other departments to maintain transparency.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
Gloucester High School
Gloucester, NSW 2012.02 - 2016.08
Skills
Microsoft applications proficiency
Certification
RSA/RCG Competency
References
Carissa McDonald - Produce Manager IGA - 0421184339
Brett Scott - Manager Cotton ON - 0452522181
Troy Ellis - Former Landlord - 0428417497
Timeline
RSA/RCG Competency
2024-01
Retail Assistant
Cotton On Group
2020.11 - Current
Department Manager
IGA Supermarket
2017.09 - 2020.03
Gloucester High School
2012.02 - 2016.08