Sagun Shrestha
Hobart,TAS
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments. Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.
Overview
6
6
years of professional experience
Work History
Night Manager /Duty Manager
Coles Supermarket
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Grocery Manager
Coles Supermarket
04.2022 - 12.2022
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Introduced new methods, practices, and systems to reduce turnaround time.
Grocery Assistant
Woolworths Supermarket
04.2021 - 12.2022
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
Grocery Assistant
Coles Supermarket
08.2019 - 03.2022
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Completed regular cycle counts and inventory audits.
Grocery Night Fill Team Member
Coles Supermarket
04.2017 - 08.2019
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
Education
Master of Applied Information Technology - Information Technology
Victoria University
Sydney, NSW08.2020
Skills
- Verbal and Written Communication
- Contract Development and Management
- Storing Daily Deliveries
- Customer Needs Assessments
- Task Delegation
- Supply Level Management
- Store Activity Coordination
- Inventory Merchandising
- Team Goals
- Safety Monitoring
- Expense Tracking
- Sales Promotion
- Desktops, Laptops and Mobile Devices
- Waste Management and Reduction
Timeline
Night Manager /Duty Manager
Coles Supermarket
01.2023 - Current
Grocery Manager
Coles Supermarket
04.2022 - 12.2022
Grocery Assistant
Woolworths Supermarket
04.2021 - 12.2022
Grocery Assistant
Coles Supermarket
08.2019 - 03.2022
Grocery Night Fill Team Member
Coles Supermarket
04.2017 - 08.2019
Master of Applied Information Technology - Information Technology
Victoria University
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