SAHERA MAHMOUD
Sydney,NSW
Summary
Dynamic Senior Account Manager offering expertise in building partnerships, retaining key accounts and successfully managing multiple projects. Proactive and detail-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
SENIOR ACCOUNT MANAGER
SBM MARKETING COMMUNICATIONS
2017.06 - 2024.07
- Primary day to day relationship owner of a suite of dedicated clients across a diverse range of industry segments.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients, ensuring brief responses meet client KPIs, tight timings are met and work is tracked through respective departments.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Managed end to end client campaigns including account management, internal and external stakeholder engagement.
- Comprehensive understanding and experience in design & branding, offset & digital print, POS, Photography, social media landscape and digital catalogues.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Attended client presentations and weekly work in progress meetings
- Strategically monitored and identified opportunities in order to grow revenue within own portfolio,
- Collaborated with clients to provide customer feedback and recommend operational changes to meet emerging trends.
- Mentored a junior account manager, fostering professional growth and skills development within the company.
STAY AT HOME MUM
MAHMOUD'S RESIDENCE
2013.03 - 2017.06
SENIOR ACCOUNT MANAGER
M&C SAATCHI SYDNEY
2012.08 - 2013.03
- Supported marketing campaigns for new store openings in Australia, brand development and online development
- Managed end-to-end projects, working closely with strategic planners and creative teams to develop fully integrated brand and tactical campaigns
- Took project briefs from client and continually worked with creative and studio to develop an appropriate strategic and creative response.
ACCOUNT DIRECTOR
DENTSU AUSTRALIA
2011.10 - 2012.03
- Developed integrated campaign timings, cost estimates and delivery to client
- Ensured brand guidelines compliance all the time and adhered to VALID legal system requirements
- Prepared and monitored budget for agency profitability
- Maintained and ran internal and client WIPs
- Analysed and reported competitors’ campaigns.
SENIOR ACCOUNT MANAGER
M&C SAATCHI SYDNEY
2011.05 - 2011.07
- Managed multiple David Jones catalogues from brief to dispatch
- Prepared, presented and managed catalogue timelines and budgets
- Attended and contributed in catalogue briefing sessions with Marketing and Buying teams of David Jones
- Prepared estimates for client presentation, sign off supplier invoices, track budget and managed job cost reports
- Attended client presentations and weekly work in progress meetings.
Education
BACHELOR OF ARTS IN PUBLIC RELATIONS AND ADVERTISING -
Lebanese University
LEBANONACCOUNT MANAGEMENT COURSE -
Ad School Sydney
Sydney, NSW07.2012
Skills
Customer Service
Collaboration skills
Problem-solving
Account Management
Relationship Building
Strong written & verbal communication skils
Time management
Production
Branding & Design
Print, POS, OOO, TVC, Radio
Digital marketing
Revenue Generation
Personal Information
Title: Senior Account Manager
References
Available on Request
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Full Professional
Spanish
Elementary
Timeline
SENIOR ACCOUNT MANAGER
SBM MARKETING COMMUNICATIONS
2017.06 - 2024.07
STAY AT HOME MUM
MAHMOUD'S RESIDENCE
2013.03 - 2017.06
SENIOR ACCOUNT MANAGER
M&C SAATCHI SYDNEY
2012.08 - 2013.03
ACCOUNT DIRECTOR
DENTSU AUSTRALIA
2011.10 - 2012.03
SENIOR ACCOUNT MANAGER
M&C SAATCHI SYDNEY
2011.05 - 2011.07
BACHELOR OF ARTS IN PUBLIC RELATIONS AND ADVERTISING -
Lebanese University
ACCOUNT MANAGEMENT COURSE -
Ad School Sydney
Similar Profiles
Oliver ClissoldOliver Clissold
Cloud Development Engineer at SBM Marketing CommunicationsCloud Development Engineer at SBM Marketing Communications
Salvador Farias IIISalvador Farias III
Account Supervisor at LABOV Marketing Communications and TrainingAccount Supervisor at LABOV Marketing Communications and Training
Saumil TurakhiaSaumil Turakhia
Analyst at WPP Marketing Communications India Pvt LtdAnalyst at WPP Marketing Communications India Pvt Ltd