SAHIL GOUNDAR

KEY RESPONSIBILITIES

• Customer Onboarding & Account Management: Facilitate the onboarding of new customers by creating new DHL accounts. Perform rate amendments to ensure pricing accuracy based on customer requirements and current market standards.
• Sales Support Across Regions: Provide dedicated sales reporting and operational support to teams in Australia, Fiji, and PNG. Assist Tele Sales and Field Sales teams with account-related queries, documentation, and rate solutions.
• Pricing and Rate Tools: Prepare and distribute Pricing Rate Calculators specifically for the Australian market, aiding sales teams in delivering tailored pricing solutions to clients. Support with rate configuration and updates in alignment with promotional offers, or negotiated contracts.
• Financial Reporting and Documentation: Generate and distribute Invoice Reports and Duties & Taxes Reports, ensuring transparency and clarity in all financial transactions. Collaborate with internal finance and customs teams to ensure all reporting aligns with regional compliance requirements.
• Cross-Functional Collaboration: Work cross-functionally with pricing, finance, and customer service teams to maintain service quality, and ensure prompt issue resolution. Act as a key point of contact for escalations or inquiries related to sales reports, and pricing discrepancies.

KEY SKILLS

• Sales and operational reporting.
• Pricing and rate analysis.
• Account creation and maintenance.
• Financial documentation (invoicing, tax reports).
• Proficiency in DHL's internal tools and systems.
• Cross-regional communication and coordination.

• Ensured data integrity across customer, shipment, and regulatory systems by identifying and correcting inconsistencies and duplicates.
• Prepared and processed invoices for DHL Global Forwarding, ensuring timely and accurate billing in coordination with finance and operations teams.
• Performed compliance checks aligned with internal audit standards and external regulatory requirements (e.g., customs, trade controls).
• Collaborated with cross-functional teams to enhance data governance processes and maintain up-to-date customer information.
• Used tools such as Excel, internal DHL platforms, and compliance databases to audit, verify, and cleanse records.
• Contributed to key performance indicators (KPIs), improvements in data accuracy, and compliance reporting.

• Managed product placement and displays across retail outlets to maximize visibility and drive sales for Foods Pacific’s product range.
• Ensured timely restocking and rotation of food items according to FIFO (First In, First Out) standards.
• Built and maintained strong relationships with store managers and staff to support promotional campaigns, and secure premium shelf space.
• Monitored inventory levels and reported stock issues or sales trends to supervisors for better forecasting and supply planning.
• Assisted in setting up promotional displays, and collecting market feedback to inform product development and marketing strategies.