SAHIL SINGH
Perth,WA
Summary
Skilled hospitality expert directing daily operations in high-end food and beverage venues, focusing on team training and development, effectively resolving guest concerns, and boosting revenue through strategic upselling efforts while maintaining adherence to brand standards and safety protocols.
Overview
6
6
years of professional experience
Work History
Team Leader – F&B; Department (Full Time)
The Westin Perth — Marriott International
Perth
12.2024 - Current
- Lead and oversee daily Food & Beverage operations across Garum, Haven Lounge, Executive Club Lounge, and In-Room Dining, ensuring efficient service delivery and compliance with Marriott brand standards.
- Maximized upselling opportunities, motivating team members to achieve departmental sales and revenue targets.
- Evaluate guest satisfaction, resolve guest concerns promptly, and implement service improvements to maintain high customer satisfaction.
- Supervise, train, coach, and develop team members, supporting onboarding programs and continuous performance improvement initiatives.
- Allocate duties, prepare shift plans, and manage staffing levels to ensure operational efficiency and exceptional guest experiences.
- Coordinated with the kitchen, stewarding, and hotel operations team to ensure seamless service execution and enhance guest satisfaction.
- Ensure compliance with food safety, hygiene, hotel security, fire regulations, and workplace health and safety requirements.
- Assist with stock control, inventory monitoring, and monthly stock take processes to maintain accurate records and minimize wastage.
- Participate in departmental communication meetings and ensure key operational updates and service standards are communicated effectively to team members.
- Report directly to the Food & Beverage Director and the Managers, providing updates on daily operations, team performance, guest feedback, and operational matters.
- Support management in achieving departmental targets, budgets, payroll guidelines, and operating procedures.
- Foster strong interdepartmental relationships and provide operational support to other departments.
- Championed environmentally responsible practices and implemented sustainable operational procedures in line with hotel standards.
- Evaluated service quality across various dining venues to identify areas for improvement. and apply corrective actions to ensure exceptional customer service.
F&B; Attendant
The Westin Perth — Marriott International
Perth
07.2023 - Current
- Provided high-quality in-room dining service following luxury hospitality standards.
- Managed guest orders through POS systems, ensuring precise order accuracy and prompt delivery.
- Collaborated with kitchen teams to streamline order delivery and enhance guest satisfaction.
- Maintained cleanliness and organization of service areas to uphold luxury hospitality standards.
- Maintained minibar inventory and ensured stock accuracy.
Hospitality Operations Trainee
Park Hyatt Hyderabad
Hyderabad
03.2021 - 05.2021
- Assisted with restaurant and banquet operations during peak service periods to enhance guest experience.
- Supported guest service and event operations to ensure smooth execution and customer satisfaction.
- Maintained service equipment and managed inventory control to ensure operational readiness.
- Completed training across Assisted in food and beverage operations to ensure guest satisfaction. service, front office, housekeeping, and food production.
Education
Master of International Hospitality Management -
Edith Cowan University
Perth01-2025
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Shimla, India01-2022
Skills
- Food & Beverage Operations
- Luxury Service Standards
- POS Systems & Order Management
- Guest Experience Management
- Performance monitoring
- Operational Compliance
- Food safety
- Inventory & Stock Control
- Revenue generation
- Shift Planning & Staff Allocation
- Shift scheduling
- Delegating tasks
- Training staff
- Staff onboarding
- Interdepartmental Coordination
- Service Quality Assessment
- Complaint resolution
- Team leadership
- Performance Evaluation
Accomplishments
- Supervised a team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Demonstrated strong leadership by effectively allocating duties, preparing shift plans, and adjusting staffing according to operational requirements.
Timeline
Team Leader – F&B; Department (Full Time)
The Westin Perth — Marriott International
12.2024 - Current
F&B; Attendant
The Westin Perth — Marriott International
07.2023 - Current
Hospitality Operations Trainee
Park Hyatt Hyderabad
03.2021 - 05.2021
Master of International Hospitality Management -
Edith Cowan University
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management