Sai Pamulapati
Melbourne,VIC
Summary
Astute IT Engineer with proven ability to analyse, diagnose and resolve computer user support issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
WooliesX - Woolworths Group
03.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Retail Store Manager
7-eleven
08.2019 - 02.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Masters of Information Technology - Project Management
La Trobe University
Melbourne, VIC06.2019
Bachelor of Engineering - Civil Engineering
Vignan University
India04.2017
Skills
- Systems Analysis
- Technical Support
- Software Installation
- Jira and Confluence
- Exchange, License and Sharepoint Administrator
- Microsoft Azure
- Active Directory
- SCCM
- Power Shell
- Service Now and Cherwell Ticketing Systems
References
Available On Request
Timeline
IT Support Engineer
WooliesX - Woolworths Group
03.2022 - Current
Retail Store Manager
7-eleven
08.2019 - 02.2022
Masters of Information Technology - Project Management
La Trobe University
Bachelor of Engineering - Civil Engineering
Vignan University
Similar Profiles
Youshaa GhanemYoushaa Ghanem
Replenishment Manager at WooliesX - Woolworths GroupReplenishment Manager at WooliesX - Woolworths Group
Thejan RathnayakeThejan Rathnayake
Operations Manager at WooliesX - Woolworths GroupOperations Manager at WooliesX - Woolworths Group
Manish BinyaniManish Binyani
QA Test Lead/Chapter Leader at WooliesX - Woolworths GroupQA Test Lead/Chapter Leader at WooliesX - Woolworths Group