Saiful Islam Shanto
Bexley,NSW
Summary
Dedicated and hardworking professional with experience in both kitchen and retail environments. Proven ability to perform a variety of tasks efficiently and accurately under pressure. As a kitchen hand, skilled in food preparation, maintaining cleanliness, and supporting kitchen staff to ensure smooth operations. In retail, adept at customer service, sales, and inventory management. Known for strong work ethic, attention to detail, and ability to thrive in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Kitchen Hand
Bennelong Restaurant
Sydney, NSW
01.2024 - Current
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Monitored inventory to keep adequate stock of food items and supplies.
- Cleaned dishes, pots, pans and utensils.
RETAIL ASSISTANT
AGORA
03.2023 - 09.2023
- Greet and direct customers, Answer customers' questions about specific products, Coordinate with the team member, Scan goods and ensure pricing is accurate, Inform customers about discounts and special offers
- Restocked and organized shelves during slow periods to maintain store appearance.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
RETAIL ASSISTANT
SHWAPNO
02.2022 - 02.2023
- Answering customers queries, Manage transaction, scan goods and ensure pricing are accurate, Dealing with refund procedure, Ensure racks are fully stock
- Explained information about quality, value and style of products to influence customer buying decisions.
- Answered questions about current promotions and resolved issues according to store policies.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
Education
BACHELOR OF IT - Cyber Security
Kent Institute
03-2027
HIGHER SECONDARY CERTIFICATE - Science
Quality Education College
Bangladesh, Dhaka 02-2022
Skills
- Customer Service
- Strong Communication
- Complaint Handling
- Inventory Tracking
- Order Processing
- Stock Rotation
- Kitchen Organization
- Positive Attitude
- POS System Operation
- Cash Handling Accuracy
Personal Information
Title: Customer Service
Timeline
Kitchen Hand
Bennelong Restaurant
01.2024 - Current
RETAIL ASSISTANT
AGORA
03.2023 - 09.2023
RETAIL ASSISTANT
SHWAPNO
02.2022 - 02.2023
BACHELOR OF IT - Cyber Security
Kent Institute
HIGHER SECONDARY CERTIFICATE - Science
Quality Education College
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