Saige Lia Lewis

Operational role in Food Services, is to assist in providing an effective and efficient service, which deliverers a high standard of food preparation and presentation consistent with Food Safe principles, servicing and distribution of meals associated with client dietary needs.

• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Supported young child, through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
• Worked with parents one-on-one to address individual needs of children in care.
• Prepared nutritious meals and snacks to maintain a balanced diets.
• Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
• Planned fun, educational activities for child.
• Created safe, inviting in-home environment conducive to structured activity and unstructured play.
• Played engaging, age-appropriate games to entertain and educate.
• Homework guidance

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained appropriate filing of personal and professional documentation.
• Kept detailed track of household and maintenance inventory and schedules.
• Displayed absolute discretion at handling confidential information.
• Sourced and ordered office equipment and supplies.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Attended meetings, took notes and tracked action items.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

• Communicated with parents regarding child's behaviour, daily activities, and concerns.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Applied positive behaviour management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Planned and implemented crafts and other activities to spark interest and enhance development.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

• Described product and service details to customers to provide information on benefits and advantages.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Waitress, food service, customer service.

Multitasking was my forte working as both a waitress and a cook in an ice cream parlour. Duties included managing a register, preparing food, taking and delivering orders and customer service - working directly with customers allowed me to develop my communication and people skills.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.