Summary
Overview
Work History
Education
Skills
Professionalreferences
Professionalassociation
Personal Information
References
Timeline
Generic

Sai Kiran Gattu

Melbourne,Australia

Summary

Ambitious Network Engineer building a career in Computer Networks and Information Security, by keeping self-updated with latest technology. I am a fast learner having ability to lead small groups and open to new challenges. I am looking forward to pursuing a career with a service-based organisation and contribute towards its growth by managing and securing its infrastructure.

Overview

8
8
years of professional experience

Work History

IT Support Officer

Origin - Accenture
Melbourne, VIC
09.2023 - Current
  • Providing day-to-day assistance with customer inquiries and offering technical assistance through various communication channels (phone, email, chat) to resolve concerns, provide guidance, and answer questions
  • Provided support to the Information Services Department in identifying, developing, and implementing software and hardware solutions based on corporate goals and objectives
  • Worked on ITSM tool 'ManageEngine ServiceDesk Plus' for maintaining and updating records, logging incidents, updating knowledge repositories, and license management.
  • Extensively used Active Directory, Exchange, and Objective within Windows 10 environment
  • Supporting end users in efficient use of Office 365 applications, including Skype, SharePoint, OneDrive, and other applications.
  • Publish information on system outages, system changes, and other developments on behalf of the IT department.
  • Administration of Office 365 email environment and Microsoft 365 admin centre by assigning licenses to the users, managing shared mailboxes, Compliance management and Quarantine protection
  • Risk Management - Participate in the implementation and maintenance of sound risk management within the areas of responsibility and in accordance with Knox's Risk Management Policy.
  • Processing the Staff Movement Forms by managing the IT Access for New/Existing/Terminated employees on AD & internal applications used
  • Collaborate with business application team and database administration teams to ensure service availability, reliability, and performance

Technical Support Associate

Tata Consultancy Services
India, Hyderabad
06.2016 - 06.2018
  • Provide technical support for Citrix Support, and troubleshoot IT problems to determine if the problem is hardware, software, or procedural
  • Escalates problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
  • Managed small support team to provide support on Cisco VoIP/call manager administrator, Microsoft and Adobe products, AutoCAD, and another desktop applications
  • Worked with Microsoft Active directory (AD) to provide user support
  • Followed the ITIL principles while working with organization
  • Customized computers, updated firmware, and configured BIOS for images to execute
  • Worked on ServiceNow tool to log several tickets regarding several issues handled by users
  • Responsible to work out the build capabilities on site

Education

Master of Information Technology & Systems - Computer Networks, Advanced E-security, Internet Fundamentals, ICT project

VIT University
Melbourne, Australia
07.2021

Bachelor of Computer Application -

Avanthi Degree College
India
05.2016

Skills

  • Operating Systems: Windows, Linux, Macintosh
  • Remote Support Tools: RDP, Mg Remote, LogMeIn, Labtech, Go Assist, TeamViewer, AnyDesk, SCCM, LANDesk
  • Ticketing System: ManageServiceEngine, ServiceNow, Cherwell
  • Other Software's / Tools: Office 365, Cisco Packet Tracer, MS Visio, MobileIron, RSA SecurID, AD
  • Databases: Microsoft Office, SQL Server, MySQL, Ms Access
  • Servers: Windows Servers, Citrix Servers
  • Network management
  • Troubleshooting
  • Active Directory
  • CISCO VoIP/call manager administration
  • Customer service
  • Communication skills
  • People Skills
  • Time Management

Professionalreferences

Will be provided on request.

Professionalassociation

Australian Computer Society (ACS), 01/01/19, Current

Personal Information

Hobbies: Cricket: Participates in the Werribee Cricket tournament on Weekends.

References

References available upon request.

Timeline

IT Support Officer

Origin - Accenture
09.2023 - Current

Technical Support Associate

Tata Consultancy Services
06.2016 - 06.2018

Master of Information Technology & Systems - Computer Networks, Advanced E-security, Internet Fundamentals, ICT project

VIT University

Bachelor of Computer Application -

Avanthi Degree College

Similar Profiles

CREATE PROFILE
Sai Kiran Gattu