SAIMA HEDAYAT
Cranbourne,Australia
Summary
Proven leader and adaptable problem solver, excelled in roles from Volunteer at MATW to Assistant Store Manager at Forever New, enhancing customer loyalty and team efficiency. Skilled in retail store management and hospitality service, I significantly contribute to operational success and customer satisfaction, embodying effective time management and team supervision without relying on numerical achievements.
Overview
6
6
years of professional experience
Work History
ASSISTANT STORE MANAGER
Forever New
Frankston, Australia
10.2023 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
RETAIL ASSOCIATE
TK Maxx
09.2021 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options
- Maintained clean sales floor and straightened and faced merchandise
CAFE WORKER
ASAL SWEET
09.2018 - 09.2021
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures
- Trained new cafe workers in sales, customer service and safety
FLIGHT ATTENDANT
Jetstar Airways
Sydney, Australia
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally
HOSPITALITY WORKER
McDonald's
- Observed established health and safety regulations to safeguard teams and guests
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Volunteer
MATW
Melbourne, VIC
10.2024 - Current
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Raised donations and organized beneficial events to support people in need through MATW Project.
Education
High School Diploma -
EVANS HIGH SCHOOL
Blacktown, NSW12.2021
Skills
- Effective Time Management
- Adaptable Problem Solver
- Skill Enhancement Programs
- Hospitality Service Proficiency
- Team Supervision
- Retail Store Management
Hobbies and Interests
- Swimming
- Fitness
- Communication
- Reading
- Hiking
- Exploring
Languages
Persian
Timeline
Volunteer
MATW
10.2024 - Current
ASSISTANT STORE MANAGER
Forever New
10.2023 - Current
RETAIL ASSOCIATE
TK Maxx
09.2021 - 12.2022
CAFE WORKER
ASAL SWEET
09.2018 - 09.2021
FLIGHT ATTENDANT
Jetstar Airways
HOSPITALITY WORKER
McDonald's
High School Diploma -
EVANS HIGH SCHOOL