Saima Mahmood
Hoppers Crossing,VIC
Summary
Driven Customer Service Officer and Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
20
20
years of professional experience
Work History
Warehousig/Dispatcher
AlKaram Textiles Mills Pty Ltd
01.2021 - 02.2024
Sorting & Scanning orders
Dispatching orders
Customer Service
Personal Loans Customer Relationship Officer
Faysal Bank
02.2016 - 03.2019
Work productively to drive customer engagement and build relationships with customers and stakeholders
Respond to a broad range of complex, sensitive and routine customer requests, determine needs, requirements, managing expectations, providing effective, timely solutions for internal and external customers
Customer Service Representative
Habib Bank Ltd
01.2013 - 04.2015
Answer customer inquiries
Escalate customer issues
Opening and closing accounts
Sell bank products
Capture new accounts
Cash Handling
Telephone Operator in Admin Department
Toyota Islamabad Motors
04.2004 - 05.2005
To attend incoming/outgoing customers calls
Receptionist Intern
South Africa High Commission
09.2005 - 09.2005
Attend incoming/outgoing calls
Education
GED -
IELTS British Council
Karachi, Pakistan12.2023
GED -
Experts Computer Institute (Sindh Board of Technic
Karachi, Pakistan09.2023
Master of Arts - Masters Degree in Mass Communication
Allama Iqbal Open University
Islamabad, Pakistan10.2018
Bachelor of Arts - Mass Communication
Allama IQbal Open University
Islamabad, Pakistan08.2014
Skills
- Warehousing
- Customer Service
- Effective Communications
- Customer Relations
Languages
English
Professional Working
Hindi
Professional Working
Urdu
Native or Bilingual
Punjabi
Professional Working
Timeline
Warehousig/Dispatcher
AlKaram Textiles Mills Pty Ltd
01.2021 - 02.2024
Personal Loans Customer Relationship Officer
Faysal Bank
02.2016 - 03.2019
Customer Service Representative
Habib Bank Ltd
01.2013 - 04.2015
Receptionist Intern
South Africa High Commission
09.2005 - 09.2005
Telephone Operator in Admin Department
Toyota Islamabad Motors
04.2004 - 05.2005
GED -
IELTS British Council
GED -
Experts Computer Institute (Sindh Board of Technic
Master of Arts - Masters Degree in Mass Communication
Allama Iqbal Open University
Bachelor of Arts - Mass Communication
Allama IQbal Open University
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